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Strategy and Implementation Manager

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Snapsheet is looking for a Strategy and Implementation Manager!

Do you want to be part of one of the fastest growing InsurTech companies in Chicago? Do you want to help the largest companies in the world transform their organizations? Do you want to ideate and implement the latest and most advanced technologies? If you answered “Yes,” then you should join our Strategy and Implementation team at Snapsheet.

The Strategy and Implementation team is made up of highly trained, motivated, and proactive leaders. Our vision is to ensure that our clients run their claims organizations at maximum efficiency. We do this by understanding our client’s problems, bringing solutions to drive value and deliver benefits, and partnering together for seamless implementation and adoption.

As a Strategy and Implementation Manager, you are an expert in Snapsheet’s platforms and capabilities, and you work with our clients to implement the best solution for their organizations. In this role, you are the primary customer contact for platform launches, and work closely with the client’s project team and Snapsheet teams to optimize success. With your finger on the pulse of Snapsheet’s offerings and our clients’ needs, you consistently offer insight and recommendations on how to best run a claims organization. You solicit customer feedback and bring this insight back to Snapsheet to continuously improve our platform. You’re not afraid to dig into a client’s metrics and derive insights and recommendations based on data. At the heart of it, you run our client implementations, help to grow our software business, and are a key driver for our company’s success.

Responsibilities for the Strategy and Implementation Manager

Become an expert on our platform and effectively communicate its value to customers and prospects
Work with carriers using a consultative approach to identify existing pain points and desired outcomes for their Claims organizations
Develop and lead end-to-end implementation programs at global insurance carriers
Ensure maximum customer satisfaction and adoption of Snapsheet’s SaaS platforms
Act as the day-to-day project leader and Snapsheet representative for the customer, driving speed and quality to ensure a seamless and successful launch
Become a Snapsheet SaaS product expert, understanding all products with depth and breadth to guide our customers through implementations
Identify and map out the required platform configurations that best drive value for the customer’s claims organization and their customers
Identify opportunities for automation and engagement for our customers
Organize the implementation schedule, including onboarding, training, integration planning, and launch dates
Develop a strategy to engage all customer stakeholders appropriately and ensure a seamless transition to the Customer Success team
Utilize competitive intelligence, research, and/or experience to inform best practices
Identify and lead internal opportunities to grow the software business
Drive proactive and timely communication across all parties
Uncover product needs and enhancements based on carrier feedback
Use account metrics and value drivers to identify potential optimization opportunities post-implementation
Liaise with our training team to ensure product adoption and success

Required Qualifications for the Strategy and Implementation Manager

Undergraduate degree with business-related major
Minimum of 3-5 years of experience working in Insurance and/or technology industries
Client and project management experience
Experience in a customer-facing role
Experience working with cross-functional teams
Strong written and verbal communication skills
Proactive “action-first” mindset and approach
Proven ability to succeed in a fast-paced, project-based environment
Highly organized and capable of managing multiple priorities simultaneously
Intellectually curious
High EQ
Proficient in various tools to drive efficiency and communication (e.g., Microsoft Office, Confluence, Jira, Google Suite, etc.)

Preferred Qualifications for the Strategy and Implementation Manager

Internal or external management consulting experience
Experience working within the Claims function of an insurance company
Experience implementing enterprise software (on-prem or cloud-based)
Experience running product demonstrations
Experience in understanding how to leverage operational metrics to develop new workflows and improve organizational effectiveness

Snapsheet is an equal opportunity employer.

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Peter Langlois

Lead Software Engineer, Claims Management

TEAMWORK DRIVES TRANSFORMATION

Engineers work in tandem to spark innovation

When Langlois isn’t busy mentoring other team members, he’s helping his team tackle new tech and strategies, which is made easier with the help of discovery phases. He said his team is currently focused on standardizing its suite of APIs using the JSON:API specification. “This gives us all an opportunity to learn new tools, experiment and make meaningful changes to our product’s performance and usability,” Langlois said.

Everyone, from our junior engineers to our CTO, is part of the same team. We’re all engineers, we all want to make the best product that we can, and everyone wants to help.

Peter Langlois

Lead Software Engineer, Claims Management

Deena Tenzer

Lead Engineer

TECH STACK SHUFFLE

No restrictions to find the tech that works

Claim holders don't want to wait around for payments. Snapsheet’s transactions team sees that they don't have to. The high-pressure position motivates Tenzer to explore new tools that add more reliability to the product. Thanks to biweekly hackathons, there's ample opportunity to test out new tech. "Last hack day, I created and implemented an AWS API Gateway, just to see if it was suitable for us," Tenzer said.

We have so much technological freedom at Snapsheet. We have the opportunity to change processes, adopt new technology and work with other passionate engineers.

Deena Tenzer

Lead Engineer

Dan Colomb

Chief Technology Officer

OPEN COMMUNICATION

Building new products starts with alignment

“There's nothing more dangerous than making decisions on bad data," Colomb said. To ensure accurate data is upheld, Colomb says cross-team communication is vital. His team relies on departmental syncs, skip-level meetings and frequent check-ins to ensure employees stay aligned. And with a full-time tech coordinator who facilitates communication, Colomb’s engineers can spend more time building and less time fixing.

My main priority as a leader is to empower the team to take ownership of the product and build solutions that make a big impact for our clients.

Dan Colomb

Chief Technology Officer

What are Snapsheet Perks + Benefits

Snapsheet Benefits Overview

Snapsheet promotes employees’ well-being with competitive compensation and benefits packages that include generous paid time-off, flexible scheduling, remote opportunities, parental leave and a 401K match program. Through Snapsheet’s annual company survey, we are able to keep a pulse on the benefits most important to employees and pivot where needed. Snapsheet fosters a team-oriented community by offering various social opportunities with regular Friday happy hours, milestone celebrations, team outings and company sponsored sports leagues.

Culture

Volunteer in local community

Snapsheet hosts and participates in charitable events and volunteer opportunities throughout the year. In addition, each employee can take a day to give back to their community in their own way.

Partners with nonprofits

Snapsheet partners with Non Profits such as Gift Giving with Hunter Perkins Elementary School for the holiday season, Make-A-Wish Walk For Wishes and local Food Drives.

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Open office floor plan

Employee resource groups

Quarterly engagement surveys

Summer hours

Flexible work schedule

Our core hours are 9:00 AM CT - 5:00 PM CT, but we understand that things happen and encourage our employees to chat with their manager to allow for flexibility.

Remote work program

Our estimators and estimating managers work from home all across the country. At HQ, employees have the opportunity to work from home if it makes sense for their role/team.

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Mandated unconscious bias training

Diversity manifesto

Mean gender pay gap below 10%

Diversity employee resource groups

Hiring practices that promote diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

FSA allows you to save up to 30% on your eligible healthcare and/or dependent care expenses every year.

Disability insurance

Employees can elect to enroll in Voluntary Life Insurance, Short Term Disability and/or Long Term Disability.

Dental insurance

Snapsheet offers a free dental plan along with a more robust paid plan.

Vision insurance

Snapsheet offers a free vision plan along with a more robust paid plan.

Health insurance

Snapsheet offers two PPO plans and an HMO through BCBS. Additional offerings include domestic partner coverage and up to 6 infertility treatments.

Life insurance

Wellness programs

Annually we offer a wellness week as a jumpstart for employees to make healthy choices in their everyday life. Employees can catch some vitamin D on our beautiful rooftop or relax in our nap room.

Team workouts

Mental health benefits

Financial & Retirement

401(K)

Our 401(K) plan offers a broad selection of stocks, bonds and international index funds to choose from as well as Target Date Funds for those who prefer a simplified, age-based investment solution.

401(K) matching

Snapsheet will match 100% of the first 3% of compensation and 50% of the next 2% of compensation. For example, if an employee contributes 5% of their salary they will receive a 4% match from Snapsheet

Company equity

Performance bonus

Child Care & Parental Leave Benefits

Generous parental leave

Our Baby On Board Program includes a nesting work from home period, paid parental leave, and a flex back period to help return from leave.

Family medical leave

Snapsheet offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).

Return-to-work program post parental leave

Company sponsored family events

Snapsheet holds an annual company picnic.

Vacation & Time Off Benefits

Unlimited vacation policy

Generous PTO

Non-exempt employees start with 10 days of paid time until they reach their 1-year anniversary when it increases to 15 days. At year 3, employees are eligible for 18 days of PTO.

Paid volunteer time

Each employee receives an extra day to take the time to give back to their community.

Paid holidays

Paid sick days

Snapsheet offers 7.5 sick days to employees.

Flexible time off

Office Perks

Commuter benefits

Snapsheet offers pre-tax transit and parking benefits including Ventra, Metra, and ParkChek Pre-Tax Programs. We also provide discount parking with Parkwhiz.

Company-sponsored outings

We believe it’s important to take time out to celebrate as a team, whether it be quarterly team outings, the company-wide summer picnic or the annual holiday party.

Free snacks and drinks

Snapsheet has two fully stocked kitchens including unlimited snacks, cereal, coffee, tea, soda and of course la croix.

Some meals provided

Once a month Snapsheet provides a catered ‘Fun Lunch’ with exciting themes and unique caterers so our employees can experience foods from all different cultures.

Company-sponsored happy hours

Snapsheet has weekly happy hours every Friday. Employees are encouraged to head into the kitchen to enjoy chatting with their coworkers over a beer or glass of wine.

Recreational clubs

Snapsheet sponsors office sport leagues year round including bowling, kickball, and beach volleyball.

Relocation assistance

Home-office stipend for remote employees

Mother's room

Onsite gym

Professional Development Benefits

Job training & conferences

Snapsheet offers a wide range of training programs to all employees including management and leadership development.

Lunch and learns

At monthly Snippets we deep dive into each department, quarterly town-halls keep everyone in the know, and breakfasts with execs allow employees a chance to ask questions to leadership in small groups

Promote from within

Continuing education available during work hours

Online course subscriptions available

Customized development tracks

Paid industry certifications

Additional Perks + Benefits

At Snapsheet, we keep our perks & benefits useful and simple because what matters most to us is creating a work environment where our people feel empowered to create, build and innovate. We think the biggest perk to working at Snapsheet is that cultivating an inclusive and supportive work environment for all is our top priority. At Snapsheet we have made a commitment, The Snapsheet Promise, to “create a working culture that respects the differences among colleagues and encourages individuals to contribute their best within an environment that is inclusive, open, flexible and fair….” We launched the Snapsheet Promise with an executive workshop for managers and an Unconscious Bias training for employees. To ensure everyone has a say in Diversity & Inclusion, Snapsheet created an employee run D&I Committee, which develops and drives initiatives to educate, celebrate and recognize employees from all walks of life.

Every single employee is encouraged to contribute to Snapsheet’s future. We give employees the tools to make an impact from sharing ideas at breakfasts with Executives, to living values that urge action and creativity, employees take pride in knowing they make an impact.

We promote employees’ well-being with competitive compensation and benefits packages that include generous paid time-off, flexible scheduling, remote opportunities, parental leave and a 401K match program. Through our annual company survey, we keep a pulse on the benefits most important to employees and pivot where needed. We foster a team-oriented community by offering various social opportunities with regular Friday happy hours, milestone celebrations, team outings and company sponsored sports leagues.

The spirit of hard work and empathy go beyond the walls of the office, as our Community Outreach Committee drives initiatives that positively impact local and global communities. From an annual canned food drive, to a company bike-a-thon to support autism research, we encourage employees to volunteer on a regular basis. Beyond the local community, we developed a partnership with Ignite, sending three employees to a developing country every year to give employees experiences that blend cultural immersion, community engagement and adventure.

At Snapsheet we believe that no matter the process, it can be improved until it makes life easier. Through a supportive work environment and philanthropic outreach, we will continue working to make the world better - starting from inside the office.

View full list of perks + benefits

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