Are you looking for the chance to grow and engage with takeout diners across America, for a burgeoning brand at the intersection of technology & food culture? What about organising a fast-growing team responsible for attracting new diners into our ecosystem all while helping local restaurants thrive? Do you love to bring people together? And, do you love food and the power of local communities?
Great—we have the perfect opportunity for you!
About Us:
ChowNow is unique among startups in the online ordering space. We make life easier for restaurants by offering online ordering tools that help them thrive. Everything the company builds puts eateries and their customers first—via websites, custom-made apps, Google, Facebook, Instagram, marketing, analytics, podcasts—wherever restaurants and modern diners connect. We think local and operate commission-free because we believe in being a fair, sustainable, and equitable partner to restaurants everywhere. Those same values are reflected in our workspace.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners—something that’s never been done in our category. As we expand to new markets our opportunities to create, build, and grow will only increase.
Together we can preserve neighborhood flavor, one restaurant at a time.
About the Position:
As the Marketplace Strategic Program Manager you will project manage and hold accountability to keep all the multiple parallel initiatives in-flight on-track, flag risks to the executive team and empowered to negotiate updated timelines with various stakeholders. The goal is to create a collaborative and communicative team. In the role, you will work closely with each member of the team to align on priorities and communicate relevant updates within the group but also with our cross-functional colleagues and leadership. You will be looking to solve problems and ensure the team is operating effectively and the many projects we oversee run smoothly, on time and as successfully as possible.
Reports to the VP & GM of Marketplace.
Specifically you’ll:
- Lead cross-functionally to define schedule, requirements, resource plans, integration plans, prioritize initiatives, and proactively identify/address potential setbacks.
- Work with the marketing team and senior leadership to deliver on our growth goals and campaign launches in a fast-paced environment.
- Maintain the team's focus on strategy and goal-oriented results when tackling complex problems.
- Running recurring cross-functional syncs, and meetings to keep projects on track and keep stakeholders up-to-date on status.
- Communicate program status, risks and mitigation plans to leadership.
- Ensure project documents are complete, current and available for review by all parts of the organization.
- Create and manage the project flow, deadlines, tracking systems and input for budget work.
- Analyze budget data and workflows to understand business needs and offer strategic direction.
- Oversee the department budget, with oversight on allocations and outgoings.
- Organize and prioritize operational projects in the department and create a tracking system.
- Create and maintain productive and effective relationships
- Set clear deadlines and expectations with relevant projects.
- Comfortable under pressure and working on numerous projects at once.
Within 30 Days You’ll:
- Complete our ChowNow onboarding (Los Angeles or remote) where you’ll learn the ins and outs about ChowNow and our products.
- Observe 4 product demos with the sales team to better know our customers.
- Get to know the personalities on the team, our objectives and our priorities.
Within 60 Days You’ll:
- Have a good sense of the demands on the department and opportunities for organizational excellence
- Begin to establish your plans and processes for the department
- Communicate your strategic decisions with stakeholders and the broader team.
Within 90 Days You’ll:
- Have implemented a number of major new initiatives and/or processes to help the team run more smoothly
- Be well known by your cross-functional colleagues as the go-to person on the leadership team for information on strategic priorities, current projects and team member roles and responsibilities
You Should Apply If:
- 5+ years of program management experience, preferably in high-growth marketplace
- Preferred experience with challenger brands and/or consulting
- Experience building and managing relationships with vendors and other internal/external partners.
- Advanced Google Workspace, project tracking and data organisation skills.
- Excellent presentation creation skills.
- Remains calm under pressure, is quick-thinking, hands-on and functions with a high degree of accuracy.
- Problem-solver, planner, and facilitator that supports the needs of our teams. Thinks ahead, asks questions and raises any concerns.
- Thinks in terms of playbooks, and how to operationalize exceptional experiences and how to scale them.
- Highly organized individual who works well with many personalities.
- Excellent verbal and written communication skills.
- Strong collaborator who values ideas from all people at all levels of the organization.
- A proven track record of success in goal attainment with high attention to detail.
- You can speak to numerous examples of organizational effectiveness.
- Broad knowledge of marketplace trends and consumer products
About Our Benefits:
- Competitive Salary
- Ongoing training and growth opportunities.
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
- A remote first culture and monthly stipend offering flexibility to work where you want and how you want.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program.
- Commuter benefits (including Uber Pool).
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Quarterly Industry Speakers Series.
- Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
- Fully stocked kitchen and cold brew on tap.
ChowNow takes the health and safety of our team seriously and requires all employees to be fully vaccinated for COVID-19 prior to starting work. We strongly believe that this is the best way to protect our employees, families, clients, and communities. All requests for accommodations will be considered.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
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