Strategic Program Manager - Demand at ChowNow

| Los Angeles, CA | Remote
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Are you looking for the chance to grow and engage with takeout diners across America, for a burgeoning brand at the intersection of technology & food culture? What about organising a fast-growing marketing team responsible for attracting new diners into our ecosystem all while helping local restaurants thrive? Do you love to bring people together? And, do you love food and the power of local communities?

Great—we have the perfect opportunity for you!

About Us:
ChowNow is unique among startups in the online ordering space. We make life easier for restaurants by offering online ordering tools that help them thrive. Everything the company builds puts eateries and their customers first—via websites, custom-made apps, Google, Facebook, Instagram, marketing, analytics, podcasts—wherever restaurants and modern diners connect. We think local and operate commission-free because we believe in being a fair, sustainable, and equitable partner to restaurants everywhere. Those same values are reflected in our workspace. 

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners—something that’s never been done in our category. As we expand to new markets our opportunities to create, build, and grow will only increase.

Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:
As the Marketplace Strategic Program Manager - Demand you will project manage and hold accountability to keep all the multiple parallel initiatives in-flight on-track, flag risks to the executive team and empowered to negotiate updated timelines with various stakeholders. The goal is to create a collaborative and communicative team. In the role, you will work closely with each member of the team to align on priorities and communicate relevant updates within the group but also with our cross-functional colleagues and leadership. You will be looking to solve problems and ensure the team is operating effectively and the many projects we oversee run smoothly, on time and as successfully as possible.

Reports to the VP & GM of Marketplace.

Specifically you’ll:

  • Lead cross-functionally to define schedule, requirements, resource plans, integration plans, prioritize initiatives, and proactively identify/address potential setbacks.
  • Work with the marketing team and senior leadership to deliver on our growth goals and campaign launches in a fast-paced environment.
  • Maintain the team's focus on strategy and goal-oriented results when tackling complex problems.
  • Running recurring cross-functional syncs, and meetings to keep projects on track and keep stakeholders up-to-date on status.
  • Communicate program status, risks and mitigation plans to marketing leadership.
  • Ensure project documents are complete, current and available for review by all parts of the organization.
  • Create and manage the project flow, deadlines, tracking systems and input for budget work.
  • Analyze budget data and workflows to understand business needs and offer strategic direction.
  • Oversee the department budget, with oversight on allocations and outgoings.
  • Organize and prioritize operational projects in the department and create a tracking system. 
  • Create and maintain productive and effective relationships
  • Set clear deadlines and expectations with relevant projects.
  • Comfortable under pressure and working on numerous projects at once.

Within 30 Days You’ll:

  • Complete our ChowNow onboarding (Los Angeles or remote) where you’ll learn the ins and outs about ChowNow and our products.
  • Observe 4 product demos with the sales team to better know our customers.
  • Get to know the personalities on the team, our objectives and our priorities.

Within 60 Days You’ll:

  • Have a good sense of the demands on the department and opportunities for organizational excellence 
  • Begin to establish your plans and processes for the department
  • Communicate your strategic decisions with stakeholders and the broader team.

Within 90 Days You’ll:

  • Have implemented a number of major new initiatives and/or processes to help the team run more smoothly
  • Be well known by your cross-functional colleagues as the go-to person on the marketing team for information on strategic priorities, current projects and team member roles and responsibilities

You Should Apply If:

  • 5+ years of program management experience, preferably in high-growth marketplace
  • Preferred experience with challenger brands and/or consulting
  • Experience building and managing relationships with vendors and other internal/external partners.
  • Advanced Google Workspace, project tracking and data organisation skills. 
  • Excellent presentation creation skills.
  • Remains calm under pressure, is quick-thinking, hands-on and functions with a high degree of accuracy.
  • Problem-solver, planner, and facilitator that supports the needs of our teams. Thinks ahead, asks questions and raises any concerns. 
  • Thinks in terms of playbooks, and how to operationalize exceptional experiences and how to scale them. 
  • Highly organized individual who works well with many personalities.
  • Excellent verbal and written communication skills.
  • Strong collaborator who values ideas from all people at all levels of the organization.
  • A proven track record of success in goal attainment with high attention to detail.
  • You can speak to numerous examples of organizational effectiveness.
  • Broad knowledge of marketing trends and consumer products

About Our Benefits:

  • Competitive Salary
  • Ongoing training and growth opportunities.
  • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
  • A remote first culture and monthly stipend offering flexibility to work where you want and how you want.
  • Rock solid medical, dental, and vision plans.
  • Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  • 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
  • 401(k) Matching
  • Employer-contributing student loan assistance program.
  • Commuter benefits (including Uber Pool).
  • Employee Stock Incentive Plan.
  • Pet insurance for your fur babies
  • Quarterly Industry Speakers Series.
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
  • Enough freedom to spread your wings while still holding you accountable.
  • Fully stocked kitchen and cold brew on tap.

ChowNow takes the health and safety of our team seriously. Effective December 1, 2021, we will require all employees to have been vaccinated against COVID-19. We strongly believe that this is the best way to protect our employees, families, clients, and communities. All requests accommodations will be considered.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. 

Read here about your California privacy rights. 

#Li-Remote

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • WebpackLibraries
    • EnzymeLibraries
    • BottleFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

An Insider's view of ChowNow

What are some social events your company does?

Where do I begin?! There’s the ChowNow book club, running club, DineNow, our coffee-match program... Basically if there’s a will, there’s a way to integrate and meet just about anybody! DineNow is a favorite of mine where every month we mark our calendars and head out to a local LA restaurant for a delicious reminder of why our work is so valuable.

Andrew

Recruiter

How has your career grown since starting at the company?

Starting as a graphic design intern and now working as a front-end developer I can definitely attest to ChowNow being an amazing place to grow your career. I've been here a little more than 5 years, and am still growing constantly both personally and professionally.

Kim

Senior Front End Engineer

How do your team's ideas influence the company's direction?

As ChowNow’s Director of Client Operations, my teams are responsible for handling the implementation of our products and services into restaurants. Because we interact with restaurants every day, we are able to act as informants to ChowNow and help drive our product and services roadmap to solve the most pressing problems our client's encounter.

Stephanie

Director of Growth Operations

How does your team reward individual success?

Individual success is more than metrics. It’s about being celebrated by your peers when you work hard to accomplish your goals. This takes different forms like winning Weekly Spotlight—or the Frog Trophy, which goes to the top performer because everyone deserves to be recognized for their accomplishments and celebrated amongst the company.

Angie

Lead Customer Support Representative

What are ChowNow Perks + Benefits

ChowNow Benefits Overview

Competitive Salary
Ongoing training and growth opportunities.
A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
Rock solid medical, dental, and vision plans.
Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave.
401(k) Matching.
Employer-contributing student loan assistance program.
Commuter benefits (including Uber Pool).
Employee Stock Incentive Plan.
Pet insurance for your fur babies
Quarterly Industry Speakers Series.
Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
Enough freedom to spread your wings while still holding you accountable.
Fully stocked kitchen and cold brew on tap.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications
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