Overview

• POSITION SUMMARY: Directly supports the Chief Operating Officer (COO) of OSF HealthCare with projects of high complexity that cross division, organization, or entity boundaries, from original concept through design and implementation. Facilitates and coordinates service/business planning and strategic planning activities. Creates and maintains standards around quality metrics enabling transparency across the Ministry. Works closely with Strategic Planning and Performance Improvement to determine strategies, direct change management activities, develop conceptual designs, complete business assessments, develop project budgets, develop, manage, and integrate detailed project work plans and develop implementation strategies to affect intended change. Functions as a process and technical expert with a high level proficiency in business process measurement, performance assessment, innovative approaches, project scoping and project execution or planning using Performance Improvement methodologies. Serves as a liaison with the business leaders of OSF HealthCare System as well as external business, research, and academic partners. Plays a key role in facilitating, coaching, and mentoring senior leadership across the ministry to achieve outcomes. This position has a significant impact on meeting business expectations of those we serve, improve quality, improve performance measures, reduce cost and improve financials.

Qualifications

REQUIRED QUALIFICATIONS:

Education: Bachelors

Experience:

• 2 years management experience
• 3 years' experience directing and managing multiple complex projects, using Performance Improvement and Project Management tools.

Other skills/knowledge:

• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem solving skills, with the ability to be detail oriented.

PREFERRED QUALIFICATIONS:

Experience:

• 3 years' experience in healthcare
• Experience supporting projects involving patient quality, safety and satisfaction measures, data definitions and benchmarks.

Other requirements/information:

• Knowledge of healthcare delivery, project and program management, innovation, performance improvement methodologies (i.e. RIM, Lean, DMAIC, DMEDI, etc.), basic budgeting, and healthcare legislation
• Ability to adapt style of management and content of communication for technical and non-technical audiences including senior executives, clinical leaders, physicians and others.

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.