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St. Louis, MO

Strategic Knowledge & Project Manager at MassMutual (St. Louis, MO)

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The Opportunity

As the pace of change continues to accelerate externally and internally, MassMutual’s Enterprise Technology & Experience (ETX) organization has greater needs to ensure a commonly understood and shared knowledge base of MassMutual’s and ETX’s strategy, priorities, and roadmap, and the supporting technology, data, and cyber principles and practices. As part of ETX’s Strategy & Governance team, your efforts will focus on building a culture of knowledge sharing and transparency through the design, implementation, and continuous improvement of the knowledge base and knowledge sharing framework for ETX. In addition, this role will also serve as the Project Manager, supporting the development and execution of the roadmap, to integrate and align our ETX processes and systems across the Home Office, MassMutual Romania, and MassMutual India helping us drive operational excellence and deliver on our objectives. 

The Team

Reporting to the Head of ETX Strategic Initiatives – this is a newly formed team on the Strategy & Governance Team, to support ETX in achieving their strategic goals.

The Impact:

  • Collaborating with subject matter experts to design, develop, and manage programs related to knowledge management
  • Deploying training, communications, and awareness programs related to knowledge management
  • Maintaining the knowledge management system or platform
  • Conducting evaluation strategies to gauge knowledge program effectiveness and return on investment. This can include metrics collection, analysis, and reporting
  • Developing and managing an ETX onboarding program, including development of materials
  • Overseeing and curating an inventory of ETX training requirements, including some development of ETX-specific training materials
  • Generating a culture of information sharing and continuous improvement through curation of a knowledge sharing resource center, including ETX reports, delivery practices, and governance practices
  • Determine and define project scope and objectives
  • Plan, monitor, and document milestones throughout a project including detailed project schedule and timeline 
  • Managing all resources necessary for project execution
  • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress

The Minimum Qualifications

  • Bachelor’s degree and with Master’s degree preferred 
  • 6 years of proven knowledge sharing program development, with a strong track record of successful delivery and complex problem solving
  • 4+ years direct experience developing and implementing knowledge management (content management) strategies

The Ideal Qualifications

  • Strong familiarity with project management software tools, methodologies, and best practices
  • Able to see the “big picture” and prioritize the most valuable insights and build a compelling narrative
  • Ability to independently lead highly complex projects, research and manage program enhancements, and look for ways to make continuous improvements and provide proactive consultation
  • Familiarity with data analytics techniques, dashboard creation, and experience with statistical analysis; proficiency with reporting tools such as MicroStrategy and Tableau
  • A strong collaborator who consistently demonstrates a focus on and ability to work as a team.
  • Strong written and verbal communication skills; proven ability to articulate progress, raise concerns, and document actions required in a clear and concise manner
  • Ability to build knowledge sharing programs for ETX
  • Structured and logical thinker. Proactive in behavior, operates with an "at cause" mindset, with a sense of urgency to deliver results
  • Extensive experience developing project plans and roadmaps for highly complex projects/initiatives crossing multiple functions / teams with demonstrated ability to deliver on time, scope and budget. 
  • Ability to influence, motivate and engage, with no direct reporting authority


MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

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What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employees can either attend the in-person all-hands meeting, watch live via Zoom, or watch the recording. All employees are invited to submit questions.
Employee awards
Flexible work schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Remote work program
In addition to two remote days per week, MassMutual offers employees four full remote weeks of their choice per year.
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability insurance
For details on short term and long term disability insurance please visit
Dental insurance
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision insurance
Health insurance
To learn more about our Health and Welfare Benefits please visit:
Life insurance
For more information about our Life Insurance Benefits please visit:
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Our general medical travel benefit covers abortion-related travel.
Financial & Retirement
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) matching
Performance bonus
Charitable contribution matching
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous parental leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Family medical leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Company sponsored family events
MassMutual offers many opportunities for family events, from group volunteer experiences and chances to attend Red Sox games to business resource group-sponsored outings like annual pride parades.
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid volunteer time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid holidays
Paid sick days
Occasional illness: up to 5 days per calendar year.
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
320 hours of caregiver leave to take of loved ones when it matters most.
Office Perks
Commuter benefits
Free daily meals
Free snacks and drinks
Some meals provided
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
MassMutual's wellness wallet is a stipend available to all employees, and can be used for myriad wellness-related purchases, including home-office purchases.
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit:

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