Remote, Work from home

The role will be an integral part of the Stars & Risk Adjustment Market Operations team and will report to the Stars & Risk Adjustment Market Operations Senior Director. The Stars Market Operations Program Management Senior Advisor will drive strategic program delivery as well as provide central support, expertise and governance aligned to market and contract specific strategic planning and oversight of execution, in alignment with Stars goals and objectives.

This role will maintain a matrix orientated relationship with other key functional areas that contribute to meeting Stars objectives including Stars Market Operations, Stars Strategy, Stars & Risk Adjustment Analytics and Enablement and the Market teams. The ideal candidate will have strong project and/or program management experience with a continuous improvement mindset, data-driven approach, and a proven track record of delivering results in a matrix orientated environment.

This role would be responsible for:

• Monitoring contract level Stars projections to quickly identify pressure points and opportunities at the contract level, including the National PPO plan.
• Management and facilitation of a governance process for national, multi-market contracts, including PPO, which would include representation of impacted market leads and key matrix partners
• Coordinate with each regional Stars Market Operations team and/or the Stars strategy team to flag areas needing intervention, partner with markets and or Stars SMEs to develop comprehensive plans with specific action items and owners, and hold the teams accountable for execution against plans
• Develop and manage process to aggregate regional plans for centralized tracking and executive level roll up and reporting
• Support in quantifying the value of initiatives aligned to Stars goals and monitor outcomes and effectiveness of those initiatives to report out on progress and inform future actions
• Communicate program statuses, insights, and resulting business recommendations to senior leadership and matrix partners.
• Partner with internal analytic teams to deliver data-driven, actionable insight that drives business performance and optimization
• Participate and present in executive level reviews on Stars operating plans, including progress and performance to goals.

Requirements

• 4+ years of experience with strategy execution or program management
• Experience with Medicare Advantage and CMS' Stars Program
• Ability to lead and influence in a matrix environment is critical
• History of consistently delivering business results
• Demonstrated ability to execute complex programs and operational processes in matrixed environment
• Strong cross-functional partnership required, proven ability to quickly build relationships internally and externally
• Execution focus, problem solver
• Excellent oral, written presentation and communication skills
• Ability to work effectively in entrepreneurial, fast-paced, team-oriented environment

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 99,500 - 165,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.