Sr. Relocation Project Manager at JLL (Charlotte, NC)

| Charlotte, NC
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About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Move Management:

  • Manage all relocation activities on account or for specific projects; incorporating and creating "best practices" as possible
  • Ensure all relocation activities are performed in a manner consistent with documented processes and in accordance with the client's and JLL's policies and procedures
  • Ensure operations manual is in place and updated (on account)
  • Provide a single point of contact for all relocation project activities for client, regularly update client with updates to scope, schedule, and budget as necessary
  • Facilitate and document project meetings with internal staff and key stakeholders to ensure responsibilities are communicated and understood by all concerned.
  • Participate in planning meetings hosted by the client, Occupancy Planning and other key stakeholders
  • Develop and implement relocation project plan and budget through collaboration with the facility manager, project manager and construction manager; as required Procure and manage move labor, including vendor/contractor RFP, bidding process, evaluate proposals and recommend selection of vendor/contractor
  • Manage supporting suppliers (technology, telephony, furniture, etc.)
  • Perform data input into the CAFM system to maintain occupancy information
  • Develop and deliver required project specific reporting, and BI surveys
  • Coordinate schedule, budget and scope as necessary with various service providers (IT, VTS, Construction and Associate Relocations and Furniture Installation contractor, etc.)
  • Determine the pricing for any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.)
  • Provide move signage, general move directions, and be present on campus or at the move site, available to answer questions, organize move orientations, and resolve post-move issues.

Client Management:

  • Responsible for developing and implementing the detailed communication plan with client
  • Exhibit strong verbal communication skills at all levels of the client organization and across the extended project team
  • Meet or exceed client expectations by focusing on client goals and objectives and by holding the project team accountable while staying within scope, schedule, and budget
  • Identify and resolve critical client issues, or inform Team Lead/RMD when intervention is needed
  • Understand and adopt behaviors of the client culture; supervise JLL project team in following the same behavior
  • Keep client informed of project activities and seek client's cooperation and approval for implementation of any changes to the project plan
  • Provide career guidance and development for employees, including mentor recommendations, career pathing
Career and Personnel Development:

  • Participate in IPMP discussions (end of year reviews and possible merit discussions)
  • Contribute to the "skill" development of other team members; motivate the team by demonstrating how their contributions effect project outcome
  • Recommend to Team lead regarding additional training and development of personnel
  • Conduct screening calls, interviews and hiring practices
  • Participate in new employee orientation and training, including setting up hiring "buddy" and setting up shadowing opportunities


  • Directly responsible for enhancing team revenues through the maintenance and expansion of existing client relationships and by developing new relationships and maintaining existing client relationships.
  • Functions as a subject matter expert for a specific product or service.
  • Able to communicate all available products and service offerings of JLL. Contributes to the development of new product and service delivery ideas for the business unit.
  • Understand RFP/RFQ documents, contract and proposal terminology
  • Estimate proposal pricing as it relates to man hour assignments per specific project sub-task or price whole project depending on size
  • Participate in presentation interviews, convey key points and answer potential client questions with a firm understanding of the project and the potential client
  • Participate in industry, networking, and educational events; with confidence, represent JLL's core business
  • Any and all other duties and tasks assigned.
  • Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice.


  • Proficient in FM:Systems move management module and/or facilities management system
  • Strong Microsoft Excel skills
  • Strong Microsoft Projects skills
  • Ability to utilize the Microsoft Office suite of technologies
  • Has successfully managed relocations of over 1000 employees
  • Background in project management, construction management, architecture or project strategy planning is desirable
  • Organizational skills with the ability to identify and manage priorities
  • Excellent written and verbal communication skills
  • Detail oriented
  • Flexibility with work hours and travel as needed
  • Ability to multi-task and work both in a team and independently
  • Strong working knowledge of architectural drawings and furniture and space planning concepts
  • Highly organized with strong analytical skills
  • Strong interpersonal skills with an ability to interact with executive level external and internal clients
  • Highly organized with strong analytical skills
  • Ability to manage all aspects of move management projects effectively and efficiently including, but not limited to Budgeting, Scheduling and Change orders
  • Previous experience effectively supervising, training, mentoring and evaluating several Relocation Managers at various levels within the organization/team
  • Capacity to deal with ambiguity and address complex problems
  • Position may work primarily at client site or project location with potential daily client and contractor interaction.
  • Face to face and/or remote daily interpersonal interaction is usually required in order to perform the job.


  • Travel as needed and may range from 0-4 nights per week.
  • Up to $5M : The size of the project dictates the expense responsibility. SMM may have less $1m on some projects and more than $1m on others.
  • Up to $1M
  • Up tp 3 Direct Reports
  • Large Project, Single or Multiple Function
  • Bachelor Degree from an accredited institution, preferred in Accounting, Business, Architecture, Engineering, Interior Design, or Construction Management strongly preferred.
  • 4 - 6 years of facility, project or construction related experience in a Corporate Real Estate environment. Background in project management, construction management, architecture or project strategy planning is desirable. Minimum 2 years as Relocation Manager or related experience.

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected] This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
More Information on JLL
JLL operates in the Financial Services industry. The company is located in Chicago, IL, Seattle, WA, Sacramento, CA, San Francisco, CA, Brea, CA, San Diego, CA, Las Vegas, NV, Phoenix, AZ, Denver, CO, Dallas, TX, Austin, TX, San Antonio, TX, Houston, TX, Miami, FL, Jacksonville, FL, Atlanta, GA, Nashville, TN, Charlotte, NC, Raleigh, NC, Minneapolis, MN, Washington, DC, Baltimore, MD, New York, NY, Boston, MA, Pittsburgh, PA and Columbus, OH. JLL was founded in 2022. It has 66101 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 1 open jobs at JLL, click here.
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