Sr Project Manager/ Scrum Master
Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.
The Opportunity:
Sr. Project Manager/Scrum Master on the Fraud Prevention Technology team.
The Team:
The MMUS Insurance Operations - Fraud Prevention Technology team supports the organization through the delivery of enhanced authentication and identity-proofing solutions orchestrated to make effective, data-driven decisions within our customer-facing channels.
The Impact:
As a Sr. Project Manager/Scrum Master you'll have an opportunity to work with our internal MassMutual team in an Agile environment to deploy reporting/data solutions and will be responsible for all facets of project delivery. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.
What your days and weeks will include.
Successfully lead and manage all facets of agile project delivery including, but not limited to, sprint/release planning, retrospectives, sprint reviews, project risk assessment, and implementation.
Work with development team to manage the execution of projects and product changes in response to requirements from stakeholders.
Hold self and project team accountable for outcomes and meeting objectives.
Manage timeline and scope throughout the course of all assigned projects.
Remove barriers to enable project team to complete objectives.
Develop, manage, monitor, and report on project tasks, activities, expectations, and deliverables to management and stakeholders.
Assess project health, identify key problem areas, and focus resources to turn troubled projects around.
Help Product Owner to develop product roadmap and backlog.
Elicit/document business requirements, user stories, and acceptance criteria.
Effectively negotiate priorities and solutions with sponsors and stakeholders.
Facilitate quick decision making and prioritizing of workload.
Drive lessons learned and knowledge retention for future.
Be self-supportive in collaborating with peers to deliver a robust solution for the business.
Motivate teams to work together, communicate, and deliver.
Maintain/report key project metrics.
Help to further mature Agile and adapt it throughout the business intelligence teams, coach/mentor team members.
Basic qualifications:
5+ years of project management experience or equivalent such as QA Test Management
2+ years of Agile project delivery experience
Bachelors degree or equivalent work experience
Open to Remote
Qualified candidates must be able to work from 8am--5pm EST.
Preferred qualifications:
PMP and/or CSM Certification
3+ years of Agile project delivery experience in a leadership role
Significant technical background
Prior technical project experience with Call Center, Cyber-security, or Fraud Prevention technologies
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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
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