Sr. Program Manager
We're transforming the grocery industry
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.
Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.
OVERVIEW
About the Expansions Team: We directly support Instacart’s initiative of becoming “the world leader in online groceries.” We’re the Operations leaders in launching new markets & adapting our service as we expand globally. Within our existing markets we drive scalability of services to achieve same-store growth. In partnership with cross-functional technical & non-technical teams, the Expansions team executes company mandated growth initiatives, drives proactive opportunities and influences decisions that will have an impact on our core operations or long term scalability.
Highlights: This role is a unique opportunity to bring Instacart to new customers and interact with virtually every part of our business. You’ll help us ensure we’re bringing the best grocery e-commerce experience to customers, shoppers, and retailers globally.
ABOUT THE JOB
- Own the playbook for scaling new markets or services across North America
- Oversee & project manage the E2E operational execution of launches. Striving for zero-defects and consistently optimizing the process
- Build strong cross functional relationships with technical & non-technical teams to ensure alignment and resourcing
- Build and socialize technical requirements for internal tooling needs
- Analyze data to drive key decisions on scaling our services. Create frameworks for prioritization
ABOUT YOU
- Bachelor’s degree or equivalent work experience
- 4+ years of program, product or operations management. Startup experience a plus
- Data driven problem solver with strong analytical skills. Experience in analyzing complex data to drive key business decisions
- Experience driving internal and external process improvements across multiple teams and functions
- Creativity in problem solving, inspired by an ever-changing environment
- Proficiency in SQL or equivalent
- Willingness to travel (0-25%)
#LI-Remote
Accommodations & Accessibility
At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.