About this role:

The Senior Program Manager will play the role of product owner for Tech & Service Provider and will work with business owners and other business stakeholders to understand requirements and translate them into workable stories for the development teams. The PO will also work to set and prioritize the work to be delivered so it supports the most valuable features and functionality of the product. The PO will be responsible to develop product roadmap, project plan, highlight dependencies and provide status updates on the program to senior leadership.

What you will do:

• Responsible for the management and execution of research processes, systems, communications & logistics related to T&SP (Technology & Service Provider) program and systems.
• Take ownership and define, deliver and manage programs on a global basis, in any area of the Research business.
• Support achievement of business objectives and goals and satisfaction of business needs by designing, coordinating, implementing, managing, measuring and monitoring the effectiveness of Research programs.
• Partner & collaborate with senior Strategy and Operations colleagues, IT & other business units to capture operational & business requirements, establish and execute on strategies and tactical plans for the definition, development and implementation of cohesive programs.
• Provide thought leadership on appropriateness of tools and process to deliver program goals.
• Design and deliver program communications and presentations to all management levels within and beyond Research. Manage ongoing interactions with internal stakeholders.
• Create and manage key success measurement criteria and develop feedback reports and analysis to drive continuous program improvement.
• Maintain an excellent understanding of Research areas supported, internal/external business management & informational needs.
• Use subject matter expertise to prepare and maintain project and process workflow documentation.
• Create, run and maintain tracking and reporting processes and tools to monitor aspects of strategic business operations.
• Create and provide training and business process support for TSP business and systems
• Be an SME in selective areas of the Research Strategy & Operations business, specifically related to TSP research

What you will need:

• Bachelor's Degree or higher
• 7-10 years business experience
• 5 years successful project management experience involving implementation of large strategic projects across a complex matrix organization with distributed virtual teams.
• Ability to lead multiple large projects in parallel, continuing level of quality/detail for business analysis, design, and project management for each.
• Experience supporting content, strategy or product and/or product strategy, analytics platform projects and programs within a large, complex global organization
• Agile (Scrum) Product Owner experience preferred.
• Experience with release planning, authoring user stories and acceptance criteria, viable product negotiation, and working with agile development teams with successful results.
• Demonstrated track record of successful business analysis, design and management of optimized processes, projects and programs in a complex global workforce environment.
• Leadership skills with the ability and credibility to own and manage complex global cross-business-unit programs of work, gain consensus and ensure successful outcomes, among large, diverse, global groups of constituents, with a broad spectrum of roles and titles, including senior executives.
• Thought leadership skills & ability to partner with senior management on program development and to lead and advice team members.
• Excellent stakeholder management, people skills, negotiation, influencing, collaboration, communication, and presentation skills a must
• Excellent business operations, project management, analytical & organizational skills, IT literacy, numeracy, initiative, problem solving, rigor and attention to detail, time management and prioritization skills
• Ability to manage, lead and guide less experienced colleagues.
• Ability to work independently and as a collaborative team player, with excellent time management & prioritization skills to manage a heavy, diverse workload, multiple non-routine complex projects, often with competing priorities and tight deadlines, concurrently, maintaining complete control over process at all times.

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's most critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger-as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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Job Requisition ID:67351

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