We're on a quest to help people connect through pets.
Dallas-Fort Worth, TX

Sr Program Manager FC Systems (Dallas, TX)

| Dallas-Fort Worth, TX
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Our Opportunity:

As a Sr. FC Program Manager, you will be focused on new Fulfillment Center Technical System projects, supporting tier one support to FCs, as well as continuing enhancement of Fulfillment Centers for the largest and fastest growing online pet retailer in the US.  You should have deep functional understanding of warehouse operations and warehouse management systems.  You will need to be able to bridge process with system design.  This role will also flex into industrial engineering projects, racking projects, automation projects, and network capacity efforts as we continue to scale the business.

Our Sr. FC Program Manager will plan, coordinate, and direct internal teams to accomplish projects that move FC operations forward.  This individual will be able to work under aggressive timelines and cultivate high impact projects in addition to those defined by the business to accelerate our growth.  The project manager will be able to partner with FC Operations teams and technical teams and bridge gaps between the processes.  They are executors who both execute and define standard work, they are prone to action, and can prioritize getting the right things done that make an impact.  They will be able to define scope of work and project timelines and avoid scope creep ensuring completion on time and within budget.  This individual is also a central point of communication to all stakeholders and an extremely effective communicator; highly organized with an understanding of all aspects of a project with solid project management skills.

What You'll Do:

  • Able to develop Project opportunities and work with operations to define need and potential return on investment.
  • Ability to understand and become a subject matter expert on the warehouse management system and drive projects within a high technical area to improve the integration of system and process.
  • Ability to leverage DMAIC and LEAN methodologies to assess gaps in our processes caused by WMS systems. 
  • Oversee all aspects of the WMS launch plan and setup for new FCs assigned.  They will be in charge of the virtual build of our fulfillment centers.
  • Prepares, publishes, distributes and maintains a project schedule with milestones for all cross-functional stakeholders
  • Manage physical infrastructure projects such as capacity and racking projects, cart design, employee productivity efforts, and warehouse design.
  • Monitors project progress, incorporates resolutions to potential project delays and communicates project status to leadership on a timely basis
  • Ensures smooth and consistent communication and exchanges of data between operations and internal stakeholders
  • Prepares a concise and thorough commissioning plan and acceptance testing, managing commissioning activities of vendors and ensures operations acceptance.
  • Oversees UAT testing and rollout of new software to sites of responsibility.
  • Develops scoping documents and project proposals.
  • Oversees and executes the SME program running bi-weekly conference calls and working with FC Operations contacts to improve and improve communication flow between WMS and the FCs.
  • Ability to flex into industrial engineering projects as required.
  • Will run Six Sigma or LEAN projects as needed, or employee these disciplines within project development and oversight.
  • Monitors fulfillment of contract requirements to ensure quality and timeliness of services/deliverables
  • Develop metrics and reporting systems as required to facilitate process health and improvements.
  • Travel as a project manager is required and depending on the current project assignment(s) could range from 0%-30%.

What You'll Need:

  • Bachelor’s degree in Industrial Engineering or other Engineering discipline.
  • 7+ years technical experience with project management
  • 5+ years’ experience functional experience in implementing process changes and managing large complex projects.
  • Must have experience and knowledge of warehouse operations and warehouse management systems.
  • Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency)
  • DMAIC or LEAN experience and history of running projects that leverage these methodologies.
  • Comprehensive computer application skills – Office, Project, CAD, SQL, Tableau
  • Cross functional team management experience
  • Perform business requirements analysis and design
  • Act as the primary liaison between operations leadership and WMS software teams
  • Perform gap analysis between physical processes and future operations needs and the have the ability to vet project requests and prioritize them accordingly
  • Build structured prioritization and change management processes.
  • Identify and recommend operations improvement opportunities to meet ever increasing business requirements

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
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Technology we use

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.


Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!


Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.


Senior Integrated Marketing Manager

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