We're on a quest to help people connect through pets.
Dania Beach, FL

Sr Product Manager, Delivery Experience at Chewy

| Dania Beach, FL
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Our Opportunity:

Chewy Supply Chain Transportation group is looking for Sr. Product Manager, Delivery Experience in Dania Beach, FL. You will be responsible for Chewy Delivery experience by managing cross functionally to align technology, operations and Supply Chain on a shared strategic road map from creation to execution. You are a highly analytical data person and use quantitative and qualitative customer data to uncover key insights that drive product strategy and prioritization. You will provide clear business and technical requirements, partnering closely with Design, engineering, customer service and transportation to deliver new features that delight our customers as part of a dynamic fast paced team. You will own the vision and product road map, continuously measure performance and optimize for key success metrics, stay close to the customer, anticipate roadblocks, make trade offs, and take all necessary actions to elevate the customer experience and drive business value. Our Product Team is organized into groups each focused on different aspects of the customer experience. You will be owing formulating Delivery experience strategies at Chewy backed by customer data and research.

What You'll Do:

  • Delivery Experience: Help customers understand when they will receive their order, provide them multiple checkout delivery options for convenience, timely notify them of issues and additionally empower our customer service agents to better assist with contacts and ensure the delivery is seamless through innovative delivery experience solutions
  • Data Driven: Must have data warehousing experience in building and maintaining scalable BI solutions along with superior SQL and Tableau Expertise to query, analyze, forecast and model customer data and build/predict modelling based data driven Delivery Experience solutions. Shopping- Help customers find and discover the products that are right for their pets – this spans our homepage, search, navigation, and personalization experiences
  • Conversion: Give customers the information and tools they need to make the right purchase decisions – this spans our product detail page and user generated current experience
  • Buying: Enable customers to seamlessly complete their purchase and manage their account and preferences – this spans our cart, checkout, account management, and Auto Ship experiences
  • Native Mobile Apps: Envision and build app-specific Delivery Experience features in addition to supporting the core shopping experiences outlined above- this spans our iOS and Android apps as well as emerging platforms
  • Internal Tools: build self-service tools that empower business users and drive efficiency – this spans our content management, site merchandising, customer service and other internal tools
  • Develop a best-in-class Delivery Experience from checkout to customer receipt
  • Own the 3-5 year view and complete portfolio roadmap for Delivery Experience
  • Proven ability to perform in-depth analysis, synthesize results, develop stories, build strategies and make recommendations to business and technical leaders
  • Utilize data to understand customer behavior as well as business objectives; transform those insights into clear business requirement documents (BRD) and product requirement documents (PRD) for product enhancement and new features
  • Develop and maintain product road-map(s) for your product(s) ensuring product enhancements; communicate impact clearly across the organization and use to drive prioritization

What You'll Need:

  • 5+ years experience in eCommerce or B2C product management
  • SQL Expertise and Tableau expertise
  • 5+ years of experience with data modeling in large Data warehousing, data lake environments
  • Experience with statistical models, UX analysis, and sentiment analysis is a plus
  • Track record of building high-impact consumer experience features and products
  • Excellent analytical skills with demonstrated experience turning data into actionable insights
  • Deep understanding of business strategy and metrics
  • Familiarity with A/B and/or multi-variate testing
  • Proven ability looking at solutions in unconventional ways. Sees opportunities and can lead the way, ability to work with shifting deadlines in a fast-paced environment
  • Top notch communication (verbal/written) and interpersonal skills to convey key insights from complex analysis in summarized business terms and an ability to effectively communicate with technical teams
  • MBA or Master’s degree equivalent in Computer Science, Statistics, Applied Mathematics, Engineering or related field
  • Position may require travel 
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.


Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!


Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.


Senior Integrated Marketing Manager

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