West Creek 3 (12073), United States of America, Richmond, Virginia

Sr. Manager, Program Management & Implementation Readiness

Do you want to join a team that’s dedicated to making risk management a competitive advantage for Capital One? The Enterprise Risk Management team is driving towards this goal by building a system to manage risk for the enterprise. We’re on a mission to create a platform that embeds risk management into the business practices of the organization, democratizes risk through simple, intuitive interfaces, and provides intelligent insights for proactive action.

We are seeking a leader in Program Management and Implementation Readiness to drive efficiency and coordination within our team and prepare over 4,000 users to be ready and excited to leverage this new system. This is a unique opportunity for the right leader to make an indelible impression on the success of one of our top risk management projects.

Responsibilities:

Ensure coordination within our delivery team and with our stakeholders to keep us focused on the right actions 

• Organize and frame workstreams to deliver on our objectives and key results

• Partner with our Agile Delivery Lead to implement and manage practices to develop and manage delivery roadmaps

• Manage risks, impediments, and decisions to keep the team moving forward in a well managed way

Build communication and documentation practices that create radical transparency within and outside our team

• Execute a communication strategy that brings awareness and desire to our user community

• Create structure for the team to ensure our objectives and intent are well documented and visible to all

Help our customers embrace the change and be ready to seamlessly transition to the new system 

• Design go live activities and coordinate release management

• Build a strategy to prepare users for the new system and create sustainable training practices

• Manage end user support, gathering user needs and feedback and triaging them for action and response

To be successful in this role, you should be able to influence a diverse group of talented people to move in harmony towards a shared objective. To do this you should leverage a strong background of project, program, and change management expertise to create frameworks for how we should work in the most effective manner. You should possess exceptional written and verbal communication skills, and will often be the face of the project as well as create materials for other members of the team to deliver. This person should also be highly organized and able to implement techniques to incorporate that organization across the team. Additionally, you will be responsible for both direct management and indirect leadership, making teamwork an essential strength.

If you are up for the challenge, you will be in a great position to leave your mark on making risk management a truly competitive advantage for Capital One. Come join us on this exciting journey!

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 5 years of experience in Project Management, Program Management, or Change Management

• At least 3 years of management experience

Preferred Qualifications:

• Project Management Professional, or similar, certification

• At least 2 years of experience in a Risk Management related role

• Experience with Governance, Risk, and Compliance (GRC) systems

• Exceptional ability to create outcomes across a wide range of stakeholders through influence and teamwork

• Strong written and verbal communication skills and ability to interact and influence at all levels in the organization, including with senior and C-level executives

• Organizational skills and attention to detail, including the ability to impart those skills to a broad team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.