Sr. Implementation Manager at Visa (Miami, FL)

| Miami, FL
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Company Description

Join Visa: A Network Working for Everyone.

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

This position is open to locations in Foster City, San Francisco, Austin, New York, Atlanta, Miami, Ashburn / VA, and Bellevue.

Job Description

Think you know us?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefit offering.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

If you think you could support Visa as a Solution Delivery, Sr. Manager (Technical)we want to hear from you – together, let’s make Visa a great place to work.

What’s it all about?

The Solution Manager is part of a highly skilled and motivated project team. They assist our clients to onboard onto the Visa SaaS systems offered by Token ID.

The Solution Manager’s is goal is to make sure the product onboarding is delivered in the production environment with all required configuration and in line with the customer requirements as smoothly and efficiently as possible.

This role makes sure all the technical client artifacts are properly reviewed and validated before delivery to the customer Visa Service (SaaS).

What we expect of you, day to day.

Tasks

  • Lead Token IDs Digital Product commercial rollouts
  • Lead partner performance analysis towards business, product optimization or opportunities
  • Lead the customer kick-off call , coordinate weekly calls with the Customer and Token ID team
  • Lead Customer onboarding with payment networks and enable customers for payment tokenization
  • Coordinate Certification Tests, debug errors, review logs, request support to Token ID Dev Team
  • Extract Debug/troubleshoot information from TGS Service
  • Customer support during production ramp-up: coordinate calls with Customer support, design of launch plan, promotion to production (including sending promotion emails to client & stakeholders)
  • Solution Manager supports Customer Support team in case of any incident during on call duty.
  • Solution Manager takes priorities and direction from Program Manager
  • Handover to production support team
  • Contribute to new process design, improvements, and operational excellence standards
  • Attend technical calls with the Customer Development teams during Testing and Certification
  • Project Management skills (follow-up, reporting status, identifying risks)
  • Willingness to take ownership of the project and follow-up with several internal and external areas to “get things done”
  • Customer oriented attitude

Skill(s) to be successful in role

  • Must have experience in JSON API testing using testing tools like Postman , SoapUI, Apigee, etc
  • Must have troubleshooting skills experience with clients by checking logs ( eg :Splunk)
  • Must have Cryptographic knowledge & Key Management
  • Prior B2B technical integration experience with Customer
  • Experience in Client Onboarding process
  • Basic Understanding of B2B API integration
  • Customer facing (communicative) skills
  • Training/Presentation skills
  • Knowledge of Testing & Certification processes for B2B Integrations
  • Planning skills

Qualifications

Basic Qualifications
8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 + years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD• Bachelor’s degree or equivalent education

Preferred Qualifications
• Self-Starter
• Energetic personality
• Positive attitude
• Team player
• Excellent verbal and written skills in English
• At least 5 years’ experience in a similar job
• A hands-on attitude is crucial
• Preferred: Knowledge of SaaS product lifecycle
• Preferred: Knowledge of Payment systems
• Preferred: Knowledge of cryptography and HSMs
• Preferred: knowledge / experience of Java and related technologies

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

More Information on Visa
Visa operates in the Fintech industry. The company is located in Foster City, CA, San Francisco, CA, Austin, TX and Miami, FL. Visa was founded in 2022. It has 18871 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 1024 open jobs at Visa, click here.
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