Global Services Program Manager

Location: Anywhere, US (remote)

As part of the Global Services PMO team aligning to Customer Experience, this position is responsible for driving strategic alignment on vision, objectives, and direction for system, process, and business transformation in key functional areas within GS. Program Management is a discipline at Juniper where skilled professionals understand the project management practices and project lifecycle methodologies needed to manage small, medium, and large-scale implementation projects.

Key Responsibilities & Accountabilities:

• Plans and manages a project from initiation through delivery to closure by directing and providing support, direction, functional or technical expertise, and influencing stakeholders.
• Drives and is accountable for the definition of project scope, schedule, and budget required to achieve defined objectives.
• Adherence to Juniper's Project Management Methodology and identification of project deliverables.
• Monitor and Control roles & responsibilities of team members.
• Deliver key milestones.
• Documents showing project organization structure and interfaces.
• Budget, resource requirements, & allocation.
• Project schedules and dependencies.
• Project baselining, monitoring, and corrective action.
• Communication mechanisms include Project status reports & dashboards, Meeting agendas and minutes.
• Artifacts and operating mechanisms to execute change control, quality, risk management, and communication.
• Improves upon existing processes and defines new processes necessary to ensure successful execution and control of the project.

JOB SPECIFICATIONS

• 6+ years of increasing experience leading the teams managing global complex multi-national change initiatives.
• BA/BS degree in related area or equivalent project/program management experience.
• Experience with transformational change, information systems, and understanding of industry business concepts and best practices. Requires detailed functional expertise and broad company knowledge to understand linkages between processes and operations.
• Experience in Data management, Customer Success or automation solutions are plus.
• Current PMP certification is strongly desired
• Strong leadership skills sufficient to resolve current or potential business process issues or problems
• Strong problem-solving skills.
• Ability to organize and implement technical business process solutions.
• Excellent verbal and written communication skills. PowerPoint slide development.
• Excellent PC skills (MS Office) required.
• Knowledge in the areas of SFDC, Cloud Technologies, SAAS are helpful, but not required.
• No relocation is available for this position.