Veeva
Veeva's cloud software enables the life sciences industry to bring new therapies to market faster.
Boston, MA
Remote

Services Engagement Manager - RIM

| Boston, MA + 2 more | Remote
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Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it’s up to you.

The Role

The Services Engagement Manager (SEM) is responsible for setting Veeva customers up for initial and long-term success by representing the entire value proposition and level of effort for their Veeva Vault implementation project. This is a critical role to ensure a successful implementation and is an integral part of the sales cycle. The SEM will support project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams. 

With a passion for Software Implementation and expertise in Life Sciences Sales, our ideal candidate will craft the right implementation approach, set the right expectations, and identify the appropriate project timeframes and associated costs. RFx responses, Proposals, and Statements of Work are key deliverables of this role, along with implementation partner recommendations and strategic alignment of the team prior to project start.

Opportunities are available across the United States for this role; this is a remote position. Qualified U.S.-based candidates are encouraged to apply.

What You'll Do

  • Align closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver
  • Set customer and internal stakeholder expectations correctly, focusing on long-term customer success
  • Position post-implementation support, training, and other Veeva solutions/offerings that may be needed for a successful customer experience
  • Work across Services teams and leaders to ensure successful delivery aligned to the delivered implementation plan and long-term customer strategy
  • Provide awareness and alignment with our partner ecosystem

Requirements

  • 5+ years of software implementation project planning and/or professional services management experience within the Life Sciences industry
  • 2+ years in a consulting or professional services environment specific to Regulatory Information Systems, including proven success in selling and managing small- and large-scale implementation programs
  • Consultative work style with the ability to build short- and long-term strategies to ensure customer success and continued evolution
  • Strong written and verbal communication skills, executive-level presence, and experience in facilitation
  • Ability to engage audiences of varying perception levels
  • Collaborative nature and the ability to partner cross-functionally in a highly matrixed environment
  • Content, cloud, and/or data management experience in Life Sciences
  • Ability to travel when required (up to 20%)

Nice to Have

  • Direct experience partnering with customers in the Regulatory Operations, Regulatory Affairs, or Regulatory Informatics spaces
  • SaaS / Cloud Experience
  • Background includes exposure to regulatory compliance and validation standards in the Life Sciences industry

Perks & Benefits

  • Allocations for continuous learning & development
  • Flexible PTO
  • Health & Wellness programs

#LI-RemoteUS
#BI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]

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Technology we use

  • Engineering
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    • D3JSLibraries
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What are Veeva Perks + Benefits

Culture
Volunteer in local community
Crossix participates in local volunteer activities, including bi-weekly lunches with the AHRC, delivering meals with Meals on Wheels, working with Montefiore Medical Center, etc.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Crossix has an incredibly active Culture Club where members come up with creative events and programs from our summer outing to themed happy hours and volunteer opportunities throughout the year.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Online course subscriptions available

An Insider's view of Veeva

What are some social events your company does?

Crossix encourages team and company-wide events, so we have activities like happy hours, Escape the Room outings, pizza making as well as field day and community service events.

Sean Bell

Analytics Services Manager

What's the biggest problem your team is solving?

My team is starting to do a lot more work in retail pharmacy, so we need to think about how the goals of retail pharmacy clients differ from pharma clients and how to tailor analyses to provide insights that meet these goals

Kate

Analytics Services Senior Manager

How does the company support your career growth?

From your immediate manager and up, there’s a culture of support that manifests in regular check-ins, growth plans geared towards giving you the kinds of work you’re interested in, and plenty of feedback in both directions.

Hart

Channel Partner Manager

How do you empower your team to be more creative?

Innovation is in our company DNA and everyone on the team is always encouraged to bring new and unique ideas to the table. Our Culture Club also organizes creative initiatives that make our working environment more collaborative and fun.

Asaf

CEO

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