Senior Technical Program Manager

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The future, as we see it, has millions of devices connected to the internet — everything from citywide bike sharing systems to smarter heart monitors to internet-connected eggs to catch sea turtle poachers. Hologram is here to connect anything to the internet — via our global cellular platform and network available in over 200 countries and territories. The future is connected, and we are connecting it.

We're looking for a Technical Program Manager to own all technical aspects of our connectivity ecosystem partnerships -- with mobile network operators, remote SIM provisioning providers, SIM manufacturers, and others. 

This role is part of the product management organization, and critical to both smooth day to day operations, as well as our long term strategic success. As the first role of its kind at the company, this individual will have the opportunity to define and implement new processes and approaches.  

About this role

Hologram powers businesses across a wide array of industry verticals including micro-mobility, smart cities, agritech, connected health, and more. As Technical Program Manager, you’ll need to have a strong partner focus, be an excellent communicator and influencer across all mediums, and deliver exceptional project management and cross functional orchestration -- all backed up with deep technical knowledge. 

What you'll do:
  • Own all technical aspects of our connectivity ecosystem partnerships -- with mobile network operators, remote SIM provisioning providers, SIM manufacturers, and others. 
  • Work closely with VP Partnerships, product, and engineering to guide technical due diligence and planning for any new partnership opportunities in the pipeline, in parallel with commercial negotiations and evaluation.
  • Establish strong day-to-day working relationships with key technical and operational personnel at our connectivity partners.
  • Establish a regular communication cadence with your partners on any and all technical issues, including participating in and crafting the technical elements of quarterly partnership reviews.
  • Own project planning and execution for new partner integrations, new capability integrations with existing partners, and maintenance of existing integrations.
  • Be highly responsive to customer needs, working closely with Customer Success to troubleshoot any customer issues caused by upstream partners.
  • Be the "technical voice" of Hologram with external partners, including meetings with senior executives at those partners if required.
  • Provide input on the development and evolution of Hologram's partnership strategy and program.
  • Collaborate with product and engineering to weave partnership needs (integration and maintenance) into the product roadmap in an efficient and planful way.
  • Work with product and design to "design" the partner experience — partner service blueprints, well designed partner communications and assets, intentional touchpoints.
  • Be a champion for your technical counterparts at our connectivity partners by defining business and technical requirements, aggregating feedback, and working alongside product and engineering teams to ensure joint success
  • Work with the VP Partnerships and CPO to influence cross-functional teams: product, engineering, revenue, and others to improve our connectivity partner experience, improve reliability for the Hologram platform, and establish Hologram as a partner of choice in the connectivity ecosystem.
Critical skills and experience:
  • 5+ years of experience leading technology integrations with strategic partners.
  • Experience leading projects within multi-functional teams (product, engineering, design, partnerships, customer success).
  • Experience in technical project and/or program management for complex software / data / cloud computing products or platforms.
  • Working technical knowledge of APIs, networking, and cyber security best practices.
Helpful skills and experience:
  • Previous exposure to cellular and/or IoT industries.
  • Computer science / software engineering background.
About the Product Team

The product team serves as the connection point between development teams and the customers we serve, spearheading the success of Hologram in tandem with Design, Engineering, and Revenue. We run a squad model, with product managers given high autonomy in a specific problem space, in exchange for high expectations. We create clarity from ambiguity through strategy and goal setting, never shy away from hard decisions, and are disciplined about collaborating and executing along the entire journey.

How we work at Hologram

Hologram is a fun, fast-paced and remote-first team united by our core values of ownership, transparency, and mindfulness. We trust you to do what’s best for our product, customers, and team members and empower you to make the right calls without heavy bureaucracy.

As part of our team, you'll receive:

  • Competitive, transparent pay and equity. The salary range for this role is $130,000 to $183,000 for an average cost of living city. (For candidates in the highest cost-of-living cities like San Francisco and New York, compensation rises to better meet your costs.)
  • Unlimited paid time off and flexible scheduling
  • 100% coverage of your medical, dental, vision, life, and disability benefits (and 80% for your family members!)
  • 14 weeks of family leave
  • Unlimited books, e-books, and audiobooks for continuous learning
  • Generous home office setup stipend

We pride ourselves on celebrating everyone — Hologram is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive.

Together we’re building something great: a way to help everyone – and everything – stay online and connected.

What to expect in the interview process
  • 45 minute Zoom chat with Mike Georgoff, Chief Product Officer
  • 60 minute Zoom interview with Ryan Lee, Sr Director Product
  • Take home case study (2-4 hours of time investment)
  • Final Panel: 4 Zoom interviews with CTO, VP Revenue, VP Partnerships, and an engineering team member
  • Reference checks
Ready to apply?

If you share our values and our passion for connecting the world, we’d love to review your application! For any needed accommodations during the hiring process, please email [email protected].

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

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Candidate Location Eligibility:
Chicago, IL

An Insider's view of Hologram, Inc.

How do you collaborate with other teams in the company?

I have never before encountered a place where people were so celebrated as individuals, and I felt like my thoughts and ideas were valued even on my first day. It makes for an incredible collaborative environment, and I learn so much from my colleagues every day.

Becki

Software Engineer

What is your vision for the company?

We are working on creating a way for people to instantly connect any device to any network, anywhere. This technology is meant to help people and organizations build applications that can have a variety of uses.

Ben

CEO

How would you describe the company’s work-life balance?

Hologram is the first company I’ve worked for that has fully demonstrated their appreciation to me and the work I do as not only an employee, but as a human being. Through our culture and values, I am continuously shown respect for the person I am while both at or away from work.

Jonathan

Sr. Customer Success Manager

What are Hologram, Inc. Perks + Benefits

Hologram, Inc. Benefits Overview

As a Hologrammer, we know you’ll do what’s best for our product, customers, and team members. So we do our best to empower you to make the right calls with independence and trust.

As part of our team, you'll enjoy:
• Competitive, transparent pay and equity
• Unlimited paid time off and flexible scheduling
• 100% coverage of your medical, dental, vision, life, and disability benefits (and 80% for your family members!)
• 14 weeks of family leave
• Unlimited books, e-books, and audiobooks for continuous learning
• Generous home office setup stipend & monthly coffee budget
• 401K and 529 Savings
• Winter "Low Power Mode" (no meetings or low-priority work in the last two weeks of December)
• Family support fund
• Mental health days & support
• Remote-first philosophy

Culture
Volunteer in local community
Hologrammers can take as much time off as they want to volunteer in their communities
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Documented equal pay policy
Unconscious bias training
We have conducted internal training and discussions to make sure that we are aligned as an organization on making DEI a top priority in our recruiting and hiring.
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
We ensure that DEI policies are built in to hiring, starting with the application and all the way through the hiring process, including application questions, interview process, and onboarding.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Our short term disability benefit is 60% of an employee's weekly income up to $1,500. Our long-term disability benefit is 60% of employee's monthly income up to $6,000. We cover the whole premium.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 14 weeks of parental leave for the primary caretaker. Hologram also provides 14 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Hologram provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Hologram offers 14 weeks of paid leave, full benefits, & continued equity vesting for a birth or adoption. This can be taken up to 52 weeks after the event and does not have to be taken consecutively
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Taking time off is one of the most important and beneficial things you can do for yourself and the company, so we have unlimited PTO.  It's mandatory to take at least two full weeks off per year.
Paid Volunteer Time
All employees may take as much time off for volunteer work as they want, so long as it doesn't impact their work.
Paid Holidays
Paid Sick Days
We don’t track sick days. If you’re under the weather, take the time you need to feel better within reason. We also ask you to take a mental health day every now and again.
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
We have a teammate-initiated and -led "Lunch and Learn" program where Hologrammers have presented everything from work-related projects to home farm tours.
Cross functional training encouraged
Continuing Education stipend
In an effort to build a culture of continuous learning and improvement, Hologram provides unlimited physical books, Kindle e-books, and Audible audiobooks as an employee benefit.
Online course subscriptions available

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