Description

Your Opportunity

At New Relic, we believe building an amazing developer experience for observability across different technologies and distributed systems is rooted in a deep understanding of modern software operators and developers who are building the world's most amazing applications.

If you love empowering developers and are passionate about building strong developer communities we want to hear from you:

New Relic is looking for a Program & Community Manager specifically focused on our Instant Observability Ecosystem to join our international team, based in our US Development Center in Portland or based in the US and working remotely.

Your primary focus will be to maintain the overall quality of quick starts in the I/O ecosystem and support an open source community as we expand and grow I/O.

You will join the Developer Enablement team, a team chartered to enable developers with a set of tools and utilities, a scalable demo platform used to showcase the latest and greatest New Relic capabilities, and our developer web properties. As part of the Developer Enablement team, you won't just be building a product, you will be building a community. You'll need to be comfortable working on open source projects and ready to put our end-users (developers, engineers) in the center.

What You'll Do

• Review all incoming PRs for new and improved quick starts focused on a high level of quality
• Provide code reviews identifying potential issues with dashboard & alert JSON, NRQL queries
• Provide code reviews identifying potential issues with product language, syntax grammar, or content
• Maintain our community GitHub project boards to ensure PRs are moving forward with a goal to meet team OKRs for community support
• Works closely with our Marketing and SEO teams to define the priorities of which quick starts need content improvements.
• Improve quick start SEO content to improve overall SERP rankings of quick starts
• Partner with other Relics to add valuable product content to quick starts as needed
• Willingness to make small improvements to quick starts when an opportunity arises by adding additional functionality such as Install plans, dashboards, and alerts
• Identify bugs and improvements and ensure tickets are created in our backlog
• Help triage bugs and improvements to internal product teams and external partner teams
• Actively engage the I/O community with an approachable tone and supportive approach
• Improve contributing documentation when needed
• Provide project management support to the product development teams for cross-functional projects spanning multiple teams
• Attends all product-engineering Standups, Demos, and Retrospectives
• Maintain and analyze data sources such as usage reports, visualizations or dashboards to help drive the prioritization of new quick starts & improvements to existing quick starts
• Maintain and analyze data sources such as SEO reports, visualizations or dashboards to help drive the prioritization of content improvements to quick starts

Your Qualifications

Must-have:

• 5+ years of experience in technical program management
• Passion for technology and interests in a broad range of different technologies
• Good understanding of the New Relic platform and its capabilities
• General knowledge and experience in developer tools, operational tools, and/or application management tools, including monitoring tools, build tools, and continuous delivery (CI/CD) tools
• Experience with Github
• Good understanding of DevOps with an understanding of how modern software is built, packaged, and deployed
• Good written communication skills & fluent in English

Nice-to-have:

• 1-2 years experience with GIT, JSON, YAML, GitHub Actions, GitHub workflows, Javascript, and HTML
• Experience in working with and contributing to open source projects
• Experience working with a 100% remote & distributed team

Please note, visa sponsorship is not available for this position.

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.

Read more about Flex First and New Relic's vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.

About Us

New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what's happening in today's complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world's best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It's the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we're a global company passionate about building a culture where all employees feel a deep sense of belonging, where every 'Relic' can bring their whole self to work and feel supported and empowered to thrive. We're consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy