Senior Technical Program Manager

| Seattle, WA
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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

We are an innovative, intent-driven company that believes in building the future and we are looking for growth-minded, unconventional thinkers, developers, and builders to join the team.

About the CIO Office Team

Our goal is to provide Stability, Security performance and towards this, we are building a multidisciplinary team of technical program managers to work on the most critical programs defined by the CIO. We are looking for a Senior TPM to work on Security related (technical) programs across the organization, connect with multiple teams and drive its mission to success.

About the Security team

Security & trust are key elements for LivePerson, in delivering its cloud-based platform to millions of users. The Security team is responsible for development and implementation of controls for protecting LivePerson assets, meeting strict customer requirements and international security standards as well as proactively developing risk mitigation programs.

In this role you will:

We’re looking for a passionate technical program leader (experience is a plus), to help drive organization-wide security programs such as Risk Assessment, Mitigation Planning, Identity & Access management and Third party risk management and help ensure compliance with our security policies. You may also be working on other cloud programs, software rollouts and customer requests if the CIO office sees them fit at that time, but mostly you’ll be needed for security programs.

Your qualifications are:

Minimum Qualifications

  • B.S. in Computer Science or a related technical discipline, or equivalent experience.
  • 5+ years of software engineering, systems engineering, hardware engineering, or technical product/program management experience.
  • Exceptional reading, writing, and verbal communication skills
  • Demonstrated capacity to operate autonomously across multiple teams to deliver tech programs or products from inception to delivery.
  • Experience working with technical management teams to develop systems, solutions, and products.
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones.

 Preferred Qualifications

  • Experience with Java/Node.JS development. 
  • Great RCA Skills
  • Solid understanding of security protocols, cryptography, authentication & authorization.
  • Deep understanding of protocols and technologies that provide authentication and authorization (oAuth, SAML, LDAP, SSO, Federation, JWT, OpenID).
  • Familiar with Encryption methodologies. SSL Protocols and more.  
  • Proven skills in public and hybrid cloud security.
  • Ability to manage complicated projects and maintain high visibility
  • Hands-on experience with Security Risk Management and mitigation planning
  • Familiar with SAML, Single Sign On and Multi-Factor Authentication
  • In-depth understanding of IAM concepts and processes
  • Proven skills in public and hybrid cloud security.
  • Ability to manage complicated projects and maintain high visibility

#LI-REMOTE

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
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What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications
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