Chewy
We're on a quest to help people connect through pets.
Minneapolis–Saint Paul, MN

Senior Technical Program Manager at Chewy (Minneapolis, MN)

| Minneapolis–Saint Paul, MN
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Our Opportunity: 

Chewy is growing and we are looking to expand our Autoship systems and services team with talented software engineers in multiple locations.  If you are a Sr. Technical Program Manager and interested in building applications to solve real world operational problems that will be highly impactful and visible to leadership at Chewy, please apply!  In this role, the ideal candidate will engage in iterative development, testing, and make contributions to the growth and development of one of Chewy’s fastest growing revenue streams.


About You:

In this high impact role, you will be responsible for coordinating and delivering large projects which span multiple organizations, while communicating status and unblocking stakeholders. This entails collaborating on product definition, owning roadmap planning across orgs, identifying interdependencies between concurrent projects to prevent downstream problems, providing escalation management and making tradeoffs, becoming a subject matter expert on the underlying technologies which power Chewy’s services, building highly efficient mechanisms and process improvements, and driving alignment at the senior leadership level.

About this Team:

Autoship is a service that Chewy offers to customers so that they can receive items that they purchase often, on an automatic shipment schedule.  Our team’s mission is to make Autoship the most loved pet care subscription program. As the most convenient and simple-to-use subscription offering, Autoship helps pet parents easily address their pets’ needs so they can spend more time enjoying their relationships with their pets. Furthermore, Autoship customers are Chewy’s most developed and loyal customers, and the trust they place in Autoship to meet their needs drives long-term customer engagement with Chewy.


What You'll Do:

  • Build consensus and alignment across different pillars of Chewy
  • Lead critical projects based on new business goals
  • Facilitate discussions to scope upcoming workstreams
  • Coordinate with business stakeholders and continuously make sure your team is delivering according to the constantly growing needs of the business
  • Work with engineering team to resolve bottlenecks to help deliver final system deliverables
  • Review and report on progress for initiatives/projects, managing project risks - including the development of contingency plans
  • Own the final system deliverables and the overall roadmap for your area of responsibility
  • Analyze customer needs across teams and projects, identifying commonalities and working with engineers to build tools that meet these common needs and use cases
  • Evangelize tools built across engineering organization to ensure all available users can take advantage of it

What You'll Need:

  • 5+ years of Technical Program Management or Technical Project Management experience
  • Technical savvy, including hands-on knowledge/skill of system integration, mobile applications and business intelligence
  • Agile experience
  • Ability to perform business requirements analysis and design
  • Excellent communication and organization skills
  • Capability to identify and mitigate development and implementation risks
  • Bachelor's degree in Computer Science, Operations Management or Business Administration
  • Position may require travel

Bonus:

  • Previous experience with e-commerce program management
  • Knowledge of Atlassian suite of tools (Jira, Bamboo, Confluence)
  • Comfort working with large and complex data sets and presenting findings to senior leadership in a concise and actionable manner
  • Strong analytical skills. Experience with Splunk a plus. 
  • Experience communicating (written and verbal) with technical and non-technical stakeholders at all levels across multiple business units
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.

Victoria

Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.

Mark

Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.

Zack

Senior Product Manager

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