Senior Technical Program Manager - Reliability at LiveRamp
LiveRamp is the leading data connectivity platform. We are committed to connecting the world’s data safely and effectively, advancing innovation, and empowering people to do good. Our platform powers customer experiences centered around the needs and concerns of real people, keeping the Internet open for all. We enable individuals around the world to connect with the brands and products they love. LiveRampers thrive on solving challenging problems for the good of humanity—and we’re always looking for smart, kind, and creative people to help us get there.
Mission: LiveRamp makes it safe and easy for businesses to use data effectively.
ABOUT THIS ROLE
Our Engineering and Product organization is growing rapidly at LiveRamp. The reliability technical program manager is a new responsibility at LiveRamp that will be blazing a trail within this discipline. You will own and evolve the systems that allow LiveRamp Product and Engineering to steer our reliability and release management practice as industry leaders. You will help drive analysis of production surprises, while using qualitative and quantitative data to inform recommendations and decisions. As you progress in your learnings of our systems, you will partner with engineering and product to execute on programs that prioritize, build solutions on your findings and drive operational change where needed. You will own the LiveRamp release calendar, with the goal of driving visibility and coordination within our larger programs.
Do you love working with incredibly smart people who inspire you to be better and work harder every day? Do you thrive orchestrating product delivery across engineering, product, and sales to build products that transform marketing? Consider joining us!
- Be responsible for coordinating and communicating product releases across key areas of strategic focus for LiveRamp and identifying risks that may impact schedule and quality.
- Be comfortable with ambiguity and well versed in facilitating conversations between Product, Engineering, and executive leadership enabling Product to prioritize customer needs and turn them into product requirements
- Work hands-on with teams and managers to evolve the engineering development process to drive standards, best practices and foster greater team health and effectiveness
- Oversee the On Call ticket pipeline and guide teams in following best practices and meeting SLA targets
- Be comfortable leading both immediate incident resolution and long term root cause remediation.
- Drive problem resolutions that may require extensive analysis, troubleshooting and escalation to ensure engineering teams identity root cause, define appropriate remediations and capture essential learnings.
- Increase LiveRamp's capacity to adapt to changes and surprises in our production environments
- Enhance operational expertise at LiveRamp not only in engineering, but in how we release our products globally
- Improve team engineering and product engagement by using data to empowering teams to balance operational responsibilities with development
- You have 5+ years of experience working as a program|development manager and 4+ years managing large development programs for collections of teams.
- You have a solid understanding of DevOps practices, continuous delivery and SRE in software organizations leveraging Google cloud infrastructure. +
- You have experience with modern continuous delivery of platforms and have helped organizations unlock the value of using them.
- You have a passion for helping teams build actionable dashboards that focus on signal, not noise, to monitor their environments.
- You have a track record of managing reliability initiatives that span multiple teams and stakeholders and delivering value effectively.
- You can balance strategy and execution; you can plan for the future of our development process at scale and take the steps to make that vision happen.
- You are a problem-solver; you can find creative solutions to any problem you want to solve.
- You excel at leading groups of people through change and bringing them along on the journey.
- You can manage, simplify, and prioritize dozens of requirements and deadlines.
- You are an expert in Jira and could act as a Jira admin if needed.
- You have a type S(tartup) personality: smart, ethical, friendly, hardworking and proactive.
- You have a desire to work in San Francisco.
- People: work with talented, collaborative, and friendly people who love what they do.
- In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.
- Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
- Work/Life Harmony: flexible paid time off, options for working from home, and paid parental leave.
- Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month.
- Savings: our 401K matching plan helps you plan ahead.
- RampRemote: a comprehensive program to assist you in setting up a home office that works for you
- Location: work in the heart of San Francisco
More about us:
To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.