Senior Technical Program Manager (LA)
Senior Technical Program Manager
About Route
Route is a one-click premium shopping experience for online ordering, and the only way to view all of your online orders, from any merchant, in one place. Online shoppers can insure and visually track everything they order online in one centralized app. E-commerce merchants from boutique brands to household names can add Route to their website empowering one-click solutions for their customers for shipping insurance, visual package tracking, and one-click claim handling. With offices in both Silicon Slopes, Utah (HQ) and Santa Monica, California, Route embodies a creative lifestyle partnered with innovative tech to build a one of a kind global brand.
About the Role
As a Senior Technical Program Manager, you will be responsible for key strategy initiatives that span many cross-functional teams. This includes partnering with a diverse set of stakeholders to build technical project plans, running weekly checkpoint meetings with senior leadership, creating visibility for the executive team, and ultimately driving success for Route’s most significant investments.
Responsibilities
- Manage multiple complex initiatives in parallel
- Build project charters and plans; help cross-functional teams in sequencing work to optimize time and resources
- Leverage creative problem-solving to identify and mitigate risks
- Articulate updates, risks, and next steps to a wide audience; communicate program health and status to an executive-level stakeholders
- Form lightweight processes that will enable Route to move faster and more efficiently across teams and departments
Basic Qualifications
- Bachelor’s degree or equivalent work experience in technical program management
- Minimum of 5 years of technical experience at an e-commerce or internet software company
- Significant experience driving cross-functional collaboration between product, engineering, sales, and customer success
- Solid understanding of the software development lifecycle with a track record of delivering timely, high-quality solutions across several engineering teams
- Ability to communicate complex technical solutions with a diverse, cross-functional audience
- Stellar business acumen, communication skills, and presentation experience
- Strong customer-focused mentality
Preferred Qualifications
- PMP certification or similar credentials
- Domain knowledge in security and compliance
- Experience driving internationalization projects
Benefits
Route offers an array of benefits including generous salaries, stock options, 100% healthcare coverage, and an unlimited PTO policy.
Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be!