Senior Technical Program Manager, Identity at Upstart (Remote)

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About Upstart

Upstart is a leading AI lending platform partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, we’re now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. We’ve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

By leveraging Upstart's AI platform, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customers demand. Upstart's patent-pending platform is the first to receive a no-action letter from the Consumer Financial Protection Bureau related to fair lending. Upstart not only supports a large remote workforce, but also has offices in San Mateo, CA; Columbus, OH; and Austin, TX.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

As a Technical Program Manager, you’ll lead data engineering projects and influence teams that design, develop, test, deploy, maintain, and improve how the company captures, accesses, and leverages data. You will partner with product and data engineering leads to establish roadmaps, create and track to success metrics, and lead planning efforts. You’ll work across several development teams on some of the most complex and most critical projects at the company to help move the data engineering and business vertical strategies forward. To do this, you’ll gather requirements, define milestones, identify risks, manage schedules, and communicate clearly with project stakeholders.   

One of the reasons Upstart has experienced such rapid growth is because of the clear-eyed, analytical approach we take to solving problems. The right candidate for this role should be highly ambitious, able to organize both ideas and people, and excel at problem-solving of all kinds. You should have a bias toward action and be able to break down complex problems into steps that drive rapid product development.

Position Location - This role is available in the following locations: Remote 

Time Zone Requirements - This team operates on the East/West Coast time zones.

Travel Requirements - This team has regular on-site collaboration sessions. These occur 5 days per Quarter at our offices. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact:

  • Manage the priorities of multiple data engineering development teams, balancing feedback from product and engineering stakeholders
  • Align cross functional teams on priorities and success goals, bringing together separate teams to achieve strategic objectives. 
  • Lead quarterly and annual planning across the data engineering teams, creating long term roadmaps with engineering and product partners 
  • Develop program and project plans in collaboration with engineering and product leads, from scoping through to implementation.
  • Manage technology programs, defining milestones and success criteria, resource allocation, tracking project schedule and completeness, and communicate progress clearly to key stakeholders. Communicate schedules, priorities, and status to all levels in the company.
  • Move quickly to drive both existing and greenfield projects forward, while always keeping our end users and business impact in mind
  • Engage closely with the data engineering team to help determine the best technical implementation methods as well as a reasonable implementation schedule. Understand the needs of dependent engineering teams and define requirements as necessary
  • Help us build our product and engineering teams and make Upstart a genuinely awesome place to work
  • Help us develop tools and processes to improve software engineering productivity.
  • Exercise technical judgment in working with large, cross-functional teams.
  • Help us drive interdisciplinary high impact company level initiatives to reduce our product risks.
  • Engage various engineering stakeholders in SWE, Platform Infra, Quality, Infosec to build solutions which improves Upstart’s software quality and developer productivity.
  • Drive engineering excellence programs that help ensure Upstart’s software systems are highly reliable.

What we’re looking for: 

  • Minimum requirements:
    • 5+ years of program management experience.
    • Experience in leading projects that span multiple engineering teams with end to end ownership and knowledge of Technical Program Management tools
    • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
    • Experience with OAuth2.0, SAML, OpenID Connect protocols.
    • Experience with authentication and authorization services for CIAM, B2B, B2C, and S2S.
  • Preferred qualifications:
    • Experience at a growth-stage company or tech company
    • Ability to break down a product or feature into the technical teams and systems involved and their dependencies.
    • Ability to be an influential member of a highly integrated team composed of both technical and non-technical members.
    • Experience in software development in one or more general purpose programming languages.
    • Knowledge of Jira and confluence tools
    • Experience with Okta is a plus.

What you'll love:

  • Competitive Compensation (base + bonus & equity)
  • Comprehensive medical, dental, and vision coverage
  • Personal Development and Technology & Ergonomic Budgets 
  • Life insurance and disability benefits 
  • Clubs and Activities  (Game Nights, Fitstarters, Superwomen, Book Club, Investing Club, Money Discussions, Photography Club and Basketball teams) 
  • Generous vacation policy
  • 401(k) and Employee Stock Purchase Plan (ESPP)
  • Catered lunches + snacks & drinks

The minimum base pay for this position in Colorado is $155,000 + bonus + equity + benefits. Base pay may vary depending on job-related knowledge, skills, and experience. This information is provided in accordance with the Colorado Equal Pay Act. It is specific to Colorado and may not be applicable to other locations.

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

More Information on Upstart
Upstart operates in the Fintech industry. The company is located in San Mateo, CA and Columbus, OH. Upstart was founded in 2012. It has 772 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 25 open jobs at Upstart, click here.
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