Senior Technical Program Manager, Engineering Operations
This role can be performed remotely anywhere within the United States and Canada.
Technical Program Managers at FullStory build and operate high-impact, cross-functional programs across the Engineering organization and beyond. In this capacity, they create systems, models, and processes that up-level the operational maturity of the Engineering team and the company as a whole.
As Senior TPM, Engineering Operations, you will solve crucial problems to enable us to rapidly scale our Engineering org. You'll be responsible for building out a best-in-class onboarding program for new engineers at FullStory, decreasing ramp-up time while providing an exceptional new hire experience. You’ll own the organization and maintenance of our internal technical documentation. You'll work on programs that foster our strong engineering culture, create internal connections and communities, and promote the professional growth of engineers. You will also help proactively identify organizational gaps and work with Engineering leadership to devise and implement solutions.
This role reports to the Head of Technical Program Management.
To learn more about our team and culture, check out the FullStory Engineering Blog!
Day to day, you'll:
- Manage and improve our onboarding program that acclimates new engineers to FullStory's technology stack, software development lifecycle, conventions, and best practices.
- Write and present technical training content for engineers of all levels.
- Develop a strategy for organizing and maintaining technical documentation to promote discoverability and ease of access.
- Define and track meaningful metrics related to program success.
We're looking for someone who:
- Has 3+ years of experience in Engineering Operations, Engineering Education, Training, Technical Writing, or similar roles at high-growth technology companies
- Has experience as a software developer
- Has experience driving complex technical programs to achieve tangible business outcomes
It would be amazing if:
- You have a bachelor's and or master's degree in computer science, engineering, or another technical discipline
- You are experienced at writing and presenting complex technical content in a concise and approachable manner
#LI-Remote #LI-MD1
Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence (DXI) platform empowers businesses to continuously improve their customer experience across sites and apps. FullStory is backed by world-class investors and has 500+ employees worldwide with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. We are guided by our values of Empathy, Clarity, Bionics, and Trust, which we embed in our day-to-day work.
How we support you:
FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:
- Autonomy and flexibility. From a remote-first work environment and unlimited paid time off, to an annual company-wide closure – FullStorians can focus on the moments that matter.
- Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based FullStorians, and supplemental coverage options for international FullStorians.
- Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.
- Productivity support. We provide all FullStorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.
- Team events. Connect with fellow FullStorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.
- Paid parental leave. FullStorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
- Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.
- Miscarriage/Pregnancy loss leave. Whether it is for a FullStorian or their partner – take the time you need.
FullStory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!
If you may require reasonable accommodations to participate in our job application or interview process, please contact [email protected]. Requests for accommodations will be treated confidentially.