Nordstrom
Seattle, WA

Senior Technical Program Manager - Data Analytics at Nordstrom

| Seattle, WA
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Job DescriptionCredit Technology modernizes the Nordstrom Credit customer experience, supporting the platforms and data necessary to acquire and service credit customers across web, text, phone, and in-store channels, as well as mitigate collections and fraud. We are recruiting a Senior Technical Program Manager to support our Data Analytics team. Qualified candidates must be able to help foster an inspiring workplace where talented people feel empowered to drive operational excellence, mature compliance practices, and business results. The Senior Technical Program Manager would work with Credit’s Data Systems and Support team to enable data-driven decisioning across the organization on a day-today basis.

As a Senior Technical Program Manager on our team, you will work closely with our Product, Engineering Managers, and Compliance and Security teams to help define your team’s roadmap and plans for delivery of innovative and high-quality features. You will partner with other teams across Technology to solve complex technology problems and set the standard for continuous improvement.

A day in the life.. 

Demonstrate customer focus, being mindful of Key Performance Indicators 

Manage programs of high impact, risk, complexity while building and executing integrated plans across multiple teams 

Present demos, status updates and risk/mitigation strategies and communicate down the pyramid through SVP level 

Apply experience as well as technical, functional, and regulatory expertise to define the technical components of a multi-year capability roadmap 

Successfully manage resource planning and a large team budget, accurately forecasting 6 months ahead and explaining variances 

Possess strong level knowledge of technology (e.g. Cloud, APIs, services, Windows stack, open source, database technologies, etc.) 

Use engineering lifecycle knowledge and prior experience to drive improvements 

Handle competing priorities in a fast-paced environment 

Anticipate and remove blockers that are impeding the team’s success 

Ensure application/system health, striving for minimal defects and downtime 

You own this if you have… 

5+ years of experience delivering complex software solutions as a Technical Program Manager 

Technology background, especially in a cloud-based architecture with a deep understanding of software development, passion for data and analytics

Experience with a regulatory program such as SOX, PCI, SOC1, SOC2, SOC3, HIPAA

Prior experience in Credit/Payments, eCommerce and/or Retail 

Proven track record of leading large cross-team software projects 

Experience managing stakeholder relationships 

Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions

A Bachelor’s degree in Computer Science or equivalent combination of technical education and work experience

Who you are…

A trendsetter. You thrive in an intellectually challenging environment with leading edge technologies.

A teacher. You’re able to mentor your peers and help our team grow.

A learner. You have an insatiable thirst for knowledge and greater understanding.

A pragmatist. Your goal is to create useful products, not build technology for technology’s sake.

An empath. You understand what the customer needs and use that perspective to create the best user experience.

How we work…

With others. We have remote collaboration tools where our teams work together collectively to build out technical solutions

With transparency. We encourage open dialog and discourse. We don’t encourage silos. 

With agility. We don’t believe in following a process for process’s sake. We ship frequently and focus on delivering incremental value. 

With open minds. We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company. 

With pride. We value our people most of all. We invest in ourselves by applying our own strengths and interests to company 

With data. We use lean principles and flow metrics to increase transparency and predictability in delivery while collecting feedback for continuous improvement.

Salary Band for Colorado Only - 123,300.00 - 184,900.00

#LI-NH1

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact-us/privacy

© 2021 Nordstrom, Inc. 

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • FluxLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • SwiftLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SymfonyFrameworks
    • Sinatra, Sidekiq, ES6Frameworks
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
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What are Nordstrom Perks + Benefits

Nordstrom Benefits Overview

Nordstrom offers comprehensive, flexible benefits to our employees and their families.

HEALTH BENEFITS
Medical/Vision
Dental
Wellness Program
myStrength® Program

INCOME PROTECTION
Short Term Disability
Long Term Disability
Life Insurance
Accidental Death & Dismemberment Insurance

RETIREMENT & SAVINGS
401(k) Plan
Employee Stock Purchase Plan

TIME AWAY
Paid Time Off
Bereavement Leave
Leave of Absence
Sabbatical Leave
Paid Maternity & Parental Leave

FLEXIBLE SPENDING ACCOUNTS
Commuter
Dependent Care
Health Care Health Savings

LIFE/WORK BENEFITS
Merchandise Discount
Transit or Work From Home Subsidy
Adoption Financial Assistance
Employee Assistance Program
Group Home/Auto Insurance
Group Legal Services
“No Meeting” Time Blocks
Caregiving Benefits
Employee Charitable Match Program
Rethink Program

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

On-site coffee bar with barista and snacks • Full bar • Rooftop with city views • Did we mention merchandise discounts?

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