The Core Services org is composed of several engineering squads, each responsible for a component of Outreach’s central functionality, such as Auth, Administration, User Lifecycle, or Search. In our drive for increased scale and extensibility, Outreach is looking for a seasoned Technical Program Manager to take the reins of horizontal projects and initiatives that cut across these squads, tearing down walls and breaking work out of silos.

This TPM’s mission is to own a handful of concurrent platform initiatives built by squads in the Core Services org, driving their strategic vision, planning, execution, and adoption. You’ll be the champion for these cross-squad initiatives—responsible for strategy and accountable for successes—with a mission to coordinate across contributing squads. You’ll drive requirements, assess progress, remove roadblocks, measure adoption, and report status to leadership and stakeholders.

Daily Adventures Include

• Own platform initiatives from within Core Services that include: Governance, Settings, Sync, Admin Framework, Search, Org Lifecycle
• Build working relationships with leaders of each Core Services engineering squad, with clearly communicated roles and responsibilities around planning and execution for platform initiatives. 
• Collect and define requirements, work ownership, and both inbound and outbound dependencies for each initiative, facilitating design reviews. Understand and be able to communicate the key facets and tradeoffs of the proposed design for each initiative.
• Drive end-to-end cross-team delivery of each initiative, communicating work and deadlines to each squad, collecting status, and reporting to leadership and stakeholders
• Institute practices and an established cadence for reviewing status, changes, adoption, operational health, and quality with tracking, and visibility around high priority action items
• Create a standard playbook for TPMs taking on future cross-squad platform efforts, including best practices for launch, requirements-gathering, measurement, and information-sharing
• Ramp up ownership and kick off efforts for management of a 3rd platform initiative

Requirements

• 6+ years of experience building great products, including responsibilities for driving prioritization, trade-offs, and timelines
• High intellectual horsepower, deeply analytical, high EQ, curious, process oriented. Knows the art (evangelism, developer support) and science (planning and execution) of technical program management
• Strong people skills; can get teams excited about adopting new platforms
• Strong technical aptitude; experience collecting detailed technical requirements and driving technical strategy for complex software projects
• Ability to define long-term strategic planning, and drive impact on short-term product goals
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Deep understanding of customer needs (both internal and external), and strong motivation to tackle their problems.
• Demonstrated technical proficiency and effectiveness working closely with engineers
• Strong skills around cross-functional collaboration, influence, and communication
• Strong analytical abilities and prior experience with building business cases, data analysis, and problem-solving
• Excellent communication skills; comfortable presenting at all levels of an organization, able to craft a narrative, skilled at tailoring a message for different audiences

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status