Senior Scrum Master at Citi (Dallas, TX)

| Dallas-Fort Worth, TX
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The Agile Scrum Master II is an expert in agile techniques and is adept at change management through influence and facilitation of Agile into new environments. We are seeking a talented Scrum Master to provide effective collaboration, facilitation, leadership, and set a powerful example for the team. The Ideal candidate will provide guidance, coaching and direction towards maturing and optimizing Agile execution methodologies through the constant improvement of Agile application principles and processes. This is a Senior level position also responsible for Sprint Planning, Release Planning, Sprint execution tracking, risk management and management of metrics related to sprint planning and execution. This individual must have demonstrated the ability to lead and manage across technology disciplines in a matrix organization. They will be responsible for enforcing the rules of Scrum, removing impediments from their team while promoting self-management and constantly improving our work standards as the central role in fast project delivery with fewer defects. This role will interact closely with IT and Business teams to educate and execute Agile methodology.

The candidate must have experience in an agile environment in other roles, such as quality assurance, product owner, or as an agile coach.

  • 3-5 years of scrum master experience with in-depth knowledge of Scrum and implementation of Agile Methodologies to multiple teams in large-scale enterprise change projects & programs
  • 5+ years working in agile environment in other roles
  • Strong knowledge of Scrum Management, Sprint and Release planning
  • Experience running Agile at scale as a SAFe RTE or Scrum of Scrum manager
  • Advanced understanding of and experience with Software Development Life Cycles; must have a solid background utilizing an Agile approach to software development.
  • Excellent interpersonal communication and facilitation skills and proven ability to work with diverse personality types.
  • Excellent skills and knowledge situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
  • Effective oral, written, and presentation skills are required
  • Ability to gain credibility to influence decision makers and influencers (influence within and across boundaries) without direct authority.
  • Team specific coaching and mentorship experience on several engagements
  • Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.)
  • Detailed understanding of System Development Life Cycle methodology
  • Experience being on multiple Scrum teams in a variety of different contexts (different team sizes, different organizations, different cultures, co-located vs. distributed, etc)
  • Knowledge and/or experience with Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games
  • Expertise in Scrum including the value and principles, and how they are applied in enterprise environments
  • Expertise in one or more other agile methodologies (Scrum, Lean, Kanban, XP, TDD, CI, SAFe) and how they can be applied in a product development / program delivery environment

  • Provide technical and thought leadership to team of quality assurance professionals engaged in distributed testing for large scale/enterprise class software development projects.
  • Serve as the key QA liaison between the client, project management and test team.
  • Define the test strategy for the application.

Core Responsibilities:
  • Own, advocate, and coach Agile (scrum) processes, ensuring that the team is always following the framework and looking for opportunities to continuously improve. Serve as Scrum Master for up to two Agile teams. Uphold Agile values and principles; facilitate Agile ceremonies. Focus teams to deliver value quickly. Foster a motivating culture of openness, collaboration, and continuous improvement. Coordinate across other Agile teams for complex projects.
  • Take action based on retrospectives and sprint team metrics to improve sprint team execution approaches and team velocity
  • Organize and facilitate project planning, daily stand-up meetings, Sprint reviews, retrospectives, sprint and release planning and other Scrum-related meetings. Track and communicate sprint/release progress via information radiators. Ensure all information radiators are current and broadly available
  • Play a key leadership role in the delivery of complex technology and business solutions. Champion and embody the Scrum way-of-life across the development teams. Encourage and support iterative and collaborative development - favoring people over process. Own, advocate, and teach Agile (scrum) processes, ensuring that the team is always following the framework and looking for opportunities to continuously improve
  • Escalate and/or resolve impediments to help your team ship code. Leverage data to measuring & monitoring progress against commitments. Coach teams on the basics of Scrum or Kanban (as needed) in simple term
  • Adoption of standard practices for Scrum Management and Sprint planning, program management, Metrics management and reporting. Guiding and coaching the Scrum Team and organization on how to use Agile/Scrum practices and values to meet program objectives.
  • Creatively apply Scrum management/ Sprint Planning processes to address unique situations; Assess Scrum execution status and direct corrective measures to ensure program success including escalation and visibility to senior leadership when appropriate
  • Cultivate and foster an environment of trust, good faith, team growth, creativity and empower the team to self-organize. Facilitate discussion and conflict resolution.
  • Take ownership and work with the Product Owner to maximize efficiency and effectiveness and attainment of project objectives.
  • Protect the team from outside interference, removing impediments, and ensure that the work is delivered as a team.
  • Ensure the scrum team is adhering to the core agile principles of collaboration, task prioritization, team accountability and visibility
  • Ensure adherence to the Citi Agile SDLC processes and procedures
  • Act as advisor or ad-hoc coach to those new to Agile methodology and guide them in the adoption of Agile software development practices (writing user stories, release schedules and integration planning, scrum meetings, velocity and capacity planning).
  • Act as Scrum master for scrum team(s) with a focus on guiding the teams towards improving the way they work. Guide scrum team(s) on how to manage dependencies between teams and third parties when making Sprint commitments.
  • Facilitate Program Increment (PI) Planning and development of long-term roadmaps

  • 6-10 years experience in a related technology role and subject matter expert in overall field

  • Bachelor's/University degree or equivalent experience, potentially Masters degree

SM Certification:


Certified Scrum Master (CSM or PMI-ACP) or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Job Family:
Technology Project Management

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
More Information on Citi
Citi operates in the Fintech industry. The company is located in New York, NY, New York, NY, Jacksonville, FL and Dallas, TX. Citi was founded in 2022. It has 223850 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 916 open jobs at Citi, click here.
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