Senior Sales Enablement Manager (Remote) at Interactions

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Who is Interactions?

Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, CitiShutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.

Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.

Job Description

As a member of the Sales team, you will thrive at building relationships with the top brands in the country. The ideal candidate will work with sophisticated enterprises, enjoy pipeline generation, understand customer requirements, and determine how to solve problems for our clients.

The Senior Sales Enablement Manager is responsible for aligning people, processes and priorities to increase sales results and productivity by providing integrated content, training and coaching services for Sales team, leveraging technology.

Responsibilities also include providing support throughout the sales cycles in terms of navigating the process of lead to bookings.

Essential Job Functions*:

  • Leads the creation and deployment of content/sales messaging, processes, practices, forms, and tools and training to support the sales teams.
  • Responsible for providing the sales organization with the information, content, and tools that help sales and account management teams sell more effectively.
  • Determine training requirements by studying sales and marketing strategic plans and objectives. 
  • Design comprehensive training and development curricula based on the needs of the organization and the individual.
  • Evaluate and select technology solutions to provide cost and scalability efficiencies and to assess compliance. 
  • Conduct systematic appraisals to evaluate the retention and comprehension of training content.
  • Produce training materials for in-house and partner courses.
  • Monitor and report on the effectiveness of training programs on sales productivity.
  • Coordination between Sales, Product and Marketing to drive messaging, collateral development & refinement, lead generation strategy and execution.
  • Meet sales training financial objectives by forecasting sales training requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Other Duties and Responsibilities:

  • Manage the new employee education on-boarding “boot camp” process.
  • Serve as knowledgeable resource for Sales as they navigate the process of advancing a deal
  • Maintain repository of training and sales collateral
  • Assist with tasks associated with deal progression as needed
  • Support for Salesforce / CRM processes, data integrity and performance reporting

Preparation, Knowledge, Skills and Abilities:


  • Bachelor’s Degree in, Business, Sales, Marketing, Communications or closely related field.
  • Minimum of 7+ years sales and/or marketing experience with Enterprise Customers.
  • 3-5 years of direct experience in Sales Enablement and/or Enterprise Marketing and/or Sales Training required.
  • Demonstrated experience in connecting products and services and the value messaging approaches for targeted buyer roles to business challenges
  • Strong strategic, conceptual, and analytical thinking, and communication skills.
  • Proven ability to deliver results while balancing multiple cross-functional projects
  • Self-motivated; highly driven to produce results.
  • Strong knowledge of sales training best practices (instructional design, delivery, implementation, Learning Management Systems (LMS) and evaluation.


  • Experience with Salesforce

Why Work at Interactions?

We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.

Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!

Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • JIRAManagement
    • WrikeManagement

An Insider's view of Interactions

What are some social events your company does?

Whether it's a pumpkin carving contest, company trivia game, a virtual dog show, or our very own version of "MTV Cribs," we’re always thinking up new ways to have fun virtually!


TA Operations

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.


Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Interactions Benefits Overview

We know that benefits are about more than just covering the basics (although those are important, too).
​​​​​​​Which is why you’ll find a wide variety of perks at Interactions.

To explore our benefits and perks further visit

Intracompany committees
Virtual workplace committee, Employee Resource Groups, D&I Ambassadors
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Unconscious bias training
We have identified sessions designed specifically for our leaders (Overcoming Unconscious Bias in the Workplace) and team members (Bridging the Diversity Gap).
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks
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