Reporting to the Manager of Healthcare Onboarding (HDE & EHR), you will be an integral part of our implementation team. In this customer-facing role, you will be responsible for planning, executing, and evaluating large scale Healthcare implementation projects according to proposed timelines and budgets. You will assign duties, manage, and provide feedback to project team members. You have the proven ability in working with cross-functional teams and with customers to drive clear priorities and requirements for executing against the product roadmap. You are responsible for providing Project Management services and leadership, industry insight, and product knowledge to the customer.
The successful candidate is passionate about building relationships with customers and manage them through all aspects of a project life cycle as you balance technology and business goals to define customer solutions. The individual will also work with customers to facilitate meetings, workshops, and product seminars as well as participate in demonstrations and presentations for customers, tradeshows, and user groups.
What You’ll Be Doing - the day to day
Create and maintain project plans and schedules for individual projects as assigned, involving all relevant stakeholders.
Identify and address implementation risks to remove project roadblocks and engage appropriate internal escalation resources.
Measure and monitor progress of project deliverables to ensure project success.
Establish and maintain relationships with the stakeholders, and coordinate work between different internal ESO teams (e.g., Product, Development, Testing), within different locations and time zones.
Work with customer Project Manager and key resources to ensure project success.
Assure that our partners (customers) feel heard, taken care of and most of all that the products and services you deliver take them to a place of success they couldn’t get to without us.
Develop new processes and recommend improvements to all procedures to ensure optimal level of customer satisfaction at all times.
Dashboard reporting on projects and escalation to Senior Management as needed.
Travel to customer and non-customer sites (international customer base).
Who You Are - the essentials
6 – 10 years of Project Management experience.
Formal training in Project Management (e.g. PMP) and/or solid understanding of Project Management principles.
Advanced written and verbal communication skills.
Strong knowledge of software development lifecycle.
Demonstrated ability to coordinate cross-functional work teams toward task completion.
Demonstrated effective leadership and analytical skills.
Preferred knowledge of Salesforce, MS Project, Visio, Jira, Confluence and SharePoint.
Experience in delivering product training to customers.
Experience in business analysis, process definition and continual improvement analysis is considered a strong asset.
Experience with Healthcare technology implementation is considered a strong asset.
Experience working in a fast-paced, changing environment.
Benefits & Perks
ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:
- Competitive health plans (medical, dental, & vision insurance)
- PTO (starting at 20 days) & 12 company holidays
- 401(k) with company match
- Telemedicine service provided by ESO
- Savings accounts (FSA, HSA, DCA)
- Employee Assistance Program (EAP)
- Annual health and wellness reimbursement
- Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
- Paid parental leave, new child program, & flexible parental return-to-work options
- Casual office environments and unlimited office snacks and drinks
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.
In the spirit of ESO’s mission to “Improve Community Health and Safety through the Power of Data,” and in accordance with ESO’s duty to provide and maintain a workplace that is free of known hazards, ESO requires all United States (US) employees to be fully vaccinated against COVID-19, regardless of if you work remotely or in office unless a reasonable medical or religious accommodation is requested in a timely manner and approved. This policy will help safeguard the health of our employees and customers, as well as the community at large.
All offers are contingent upon a successful background check and compliance with ESO’s COVID-19 Vaccination Policy.
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.