Job Description (Posting)

"8+ Years of experience in the area of Desktop management with following skills:1. In-depth knowledge on management of devices using SCCM and Intune2. Strong understanding of patch deployment using SCCM and Intune3. Strong understanding of software deployment using SCCM and Intune4. Strong understanding of Co-Management of devices5. Experience in upgrading SCCM infrastructure6. SCCM Architecture design and implementation experience7. Troubleshooting/debugging software and hardware problems8. Experience in performing feature Upgrades (Using Task sequence/Servicing plan)9. Understanding of On-Prem Active Directory and Azure AD10. Understanding of Windows 10 Servicing channels11. Experience with Bitlocker Encryption 12. Basic knowledge on Powershell13. Experience with Windows Autopilot14. Experience with Desktop Analytics15. Strong understanding of Cloud Management Gateway" (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Qualification

B Tech

Skill (Primary)

DWP-WPE-ENTERPRISE MOBILITY MANAGEMENT