Senior Project Manager for FIS Commercial Lending

| Jacksonville, FL
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Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
Ambit Optimist is a comprehensive credit risk management solution, delivering benefits for both credit and risk officers, as well as for front line relationship managers. Ambit Optimist provides commercial bankers with vital financial analysis, business modeling capabilities, and communication tools to build, manage, and sustain a profitable commercial loan portfolio. As a member of the Professional Services team, the project manager leads FIS project teams towards on time, on budget projects resulting in referenceable clients. This position plays a key role in the success of customer implementations of the Ambit product suite including Optimist, BancWare and Advisory consulting solutions. Optimist is a risk and compliance tool that commercial banks use to spread financials and generate risk grades when evaluating whether to lend to borrowers. BancWare is an asset and liability management tool that helps banks manage interest rate risk. The advisory group provides consulting services to our clients which ultimately are implemented within Optimist or BancWare.
What you will be doing:

  • Project Life Cycle Management
    • Manage all aspects of the project life-cycle for project inception to close.
    • Coordinate activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.
    • Create and manage up to date project plans which clearly outline work activities, dependencies, and milestones.
    • Manage project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Drive problem resolution and risk mitigation.
    • Prepare frequent project status reports outlining project progress for both customer and FIS use.
    • Interact with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
    • Customer Management
      • Manage the expectations of client project stakeholders, including bank C-level executives, as well as the working level of the organization.
      • Recommend and implement approaches for managing customer escalations.
      • Identify and negotiate win/win outcomes to the benefit of client and FIS.
      • Drive projects towards being reference clients.
      • Resource Management
        • Utilize assigned resources in an efficient manner; clearly communicate work assignments and due dates.
        • Work with professional services resource manager to insure optimum resource utilization.
        • Navigate the client, FIS and FIS Partner organizations to manage escalations and resolve issues that often require reaching out beyond the project team.
        • Coach and mentor teams towards following best practices.
        • Scoping Phase Management
  • Plan, monitor, control and report on key aspects of project success, being scope, budget, duration and customer satisfaction.
  • Plan, monitor, control and approve the expenditure of project-based time effort and professional service/expense dollars in projects, and be able to report budget consumed to date, forecast effort yet to complete, forecast variance for all projects and forecast project end dates.
  • Develop implementation strategy, drive and obtain team/customer buy in.
  • Prepare and conduct frequent project meetings with the customer and FIS staff both at the project level and at the Steering Committee level.
  • Manage changes that are requested or required in the project and negotiate additional commercial terms for these changes with the Customer, Stakeholders (internal and external), and FIS staff.
  • Act as first point of contact for all project related matters for the customer and FIS.
  • Escalate project issues to relevant parties inside FIS as required.


KEY COMPETENCIES:
Open communication and transparency: We are an organization in which we value the ability to communicate and share information in a transparent way in order to be able to fuel meaningful conversations and be efficient at addressing the real issue and finding the best path forward.
Ability to lead and take actions: Given a situation or task, we expect you are fully engaged and take the opportunity to demonstrate our ability to own a topic, bring the right people together, take actions and, in summary, take the lead in bringing this topic to wherever it should be.
Anticipation and Proactivity: Our job is not to be firemen fighting one incident before the next. Our job is to create the conditions for our own success and that requires an ability to anticipate and be proactive, creating the context where the best can happen (ex: effectively managing risks and client expectations) rather than waiting or expecting the worst.
Creativity and Pragmatism: In combination with the previous, creativity is the competency that summarizes for us the need to keep an open mind and think about multiple solutions when facing challenges. Demonstrating pragmatism in this context is having the ability to balance these solutions with an ability to integrate the "how will they be implemented" into their evaluation
Sense of initiative and ability to deliver: We accept mistakes, they are part of the learning curve and a demonstration that you tried something. On the other hand, we cannot accept inaction and the lack of initiative. Finally, as not every initiative can fail and because our business is ultimately to deliver solutions to the client, ability to turn actions and initiatives into actual results is key.
What you bring:
• Extensive knowledge of project management standards, processes, procedures and guidelines• Knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK)• Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma• Knowledge of financial services industry• Knowledge of company's products and services• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum• Demonstrated skill in managing project budgets and timelines• Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints• Excellent analysis, problem-solving, team, conflict management and time management skills• Excellent verbal and written communication skills• Ability to interact effectively with executive level clients• Ability to set clear expectations, manage team performance and build high morale among team members• Ability to maintain confidentiality and carry out assignments that are sensitive in nature
Preferred Experience and Knowledge:

  • Banking Industry Experience
  • Commercial Lending Knowledge and Aptitude
  • Ability to function independently as resourceful Self-starter


What we offer you

  • Competitive salary and excellent bonus potential
  • Attractive benefits including private medical coverage, dental coverage, and travel insurance
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • A broad range of professional education and personal development possibilities - FIS is your final career step!
  • A variety of career development tools, resources and opportunities
  • The chance to work on some of the most challenging, relevant issues in financial services & technology

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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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More Information on FIS
FIS operates in the eCommerce industry. The company is located in Jacksonville, FL, Denver, CO, Atlanta, GA and Milwaukee, WI. FIS was founded in 1968. It has 57000 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Friends outside of work, Eat lunch together, Intracompany committees and Open door policy. To see all jobs at FIS, click here.
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