Senior Program Manager
BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.
We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.
BigCommerce, a “2021 Best Place to Work” in Austin is seeking a Senior Program Manager to work with our local Business Applications team in our exciting Austin Headquarters.
Do you thrive at leading multi-functional teams? Have you mastered continuously improving and leading Agile software development teams and enjoy the challenge of working in a fast-paced space like e-commerce? Are you a go-getter who loves to get stuff done and passionate about delivering value to end-users? If so, BigCommerce has an invigorating full-time opportunity for someone like you!
Our BizApp Team leads projects/programs across the company.. You’ll be collaborating with both internal customers to help define and execute on our global business roadmap.
What You’ll Do
- Flex your project management skills in scope definition and management, proactive risks, and issues management
- Own communication strategy with the delivery team, multi-functional and executive leadership
- Removing impediments and creating a culture for teams to be able to deliver at their best
- Drive projects from start to finish and deliver value to our merchants on time, within budget and scope
- Assist in the mapping of current and future business processes
- Work with the business to create UAT test cases and success criteria for solutions and enhancements, ensuring functional requirements are met
- Facilitate UAT testing for Salesforce functionality roll-outs
- Prioritize Business requests negotiate with the business on contending requirements
- Lead end-to-end Architecture across multi-functional teams and bring the product/feature vision into reality through superior knowledge of the technology, product, and business goals
- Consult and liaise with partners to gather and confirm business requirements
- Analyze and consolidate information to develop solutions to ensure business requirements are achieved
- Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts
- Provide experienced support to key partners in managing system and process changes
- Produce Documented Business Requirement Use Cases
- Create and implement multi-functional accountability across all business and technical groups & levels using soft and hard levers.
- Use a variety of tools like JIRA, Confluence and Google Apps
- Hybrid: “Flexible work from home options available” opportunity to work from home 3 days per-week for those wanting an office environment
Who You Are
- 8+ years of demonstrated ability as a technical project manager project leading medium to large technical projects for Business Applications (Salesforce, Marketo, Billing, ZenDesk, CPQ etc.)
- Experience gathering requirements, managing prioritizations and dependencies and reviewing, assessing, and developing business processes.
- Project management, Agile development, process improvement/quality certifications are desired (e.g. PMP, Lean or Six Sigma, Scrum Master)
- Pragmatic. You have direct experience and understand the awesomeness of Agile and other philosophies & methodologies
- Dedicated. You have superior organizational skills, integrity and great follow-through on tasks. You don't get overwhelmed easily.
- Naturally curious. You're innovative, very creative and constantly providing ideas to optimise the process
- Motivated. You understand the impact of a highly-satisfied, excited crew; you are slightly obsessive-compulsive about grinding away at issues
- Positive. You know that when like-minded, passionate colleagues put their minds to achieving ambitious goals, phenomenal things happen. You bring that positivity & attitude to everything you do
- Problem Solver. You use logic, as well as creativity, to make sense of a situation and come up with a resourceful solution.
- Roll Up Your Sleeves. You have a highly developed, creative and high-reaching aim to get things done in a fast-moving environment where things can (and do!) change quickly, priorities challenge, and you may not always have all of the details up front. Nothing gets by you
- A utility player. You're willing to help out wherever needed.
- Nice to have: Bachelor’s degree or equivalent in Business, Engineering, Information Systems, Computer Science
Diversity, Equity & Inclusion at BigCommerce
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.