Senior Program Manager at Microsoft (Atlanta, GA)

| Atlanta, GA
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Are you interested in working for one of the most exciting teams in Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Are you interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses? If so, then look no further than the Azure Customer Experience (CXP) Team!
Microsoft Azure provides customers with an on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft's global data centers. As part of the Azure Engineering organization, Azure CXP is a rapidly growing team committed to transforming Azure customers into Azure fans.
The Customer Trust and Reliability and E2E Communications Products team is looking for a thoughtful, analytical, independent thinker to own and drive new approaches and solutions to support the evolution of the Communications Hub. As a Product Manager, you will interface with several teams to drive execution of core priorities that impact critical customers, with a focus on increasing customer satisfaction with Microsoft's Cloud Offerings .Responsibilities
  • Deliver key experiences in Service Health roadmap, working with a breadth of horizontal teams that measure and drive Azure fundamentals (Compliance, Security, Availability, Reliability and more), work hand-in-hand with design, engineering, and Service teams to deliver supreme experiences
  • Listen to customers (internal and external) to understand their scenarios and challenges
  • Develop a product roadmap and strategy
  • Engage with partner teams across Azure and Microsoft to drive alignment on dependencies
  • Define and measure the success of the product through relevant metrics and KPIs
  • Work with UX designers and researchers to deliver world-class user experiences
  • Create an end-to-end UX and functional specifications with visual and written designs
  • Partner with engineering to deliver positive impact and amazing products
  • Be a mentor to other Program Managers in our team
QualificationsRequired qualifications:
  • Bachelor's degree or higher in computer science or a related field or equivalent experience
  • 5+ years of program or product management experience where your primary responsibilities involved the design of software features working closely with an engineering team
Preferred qualifications:
  • Ability to translate customer requirements and scenarios into features, including writing software specifications with user experiences.
  • Experience using data to drive prioritization and measure progress
  • Experience managing multiple concurrent projects in a fast-paced environment
  • Experience expressing designs visually and partnering with UX designers to deliver delightful user experiences.
  • Exceptional collaboration and communication skills (verbal and written)
  • Experience with building services on Azure or other cloud services
  • Experience with data analytics and related technologies, including Kusto (Azure Data Explorer), SQL, ETL technologies, machine learning (ML), and PowerBI.
  • Proven ability to lead through ambiguity while partnering across organizations
  • Demonstrated ability to come up-to-speed quickly on a new technical domain
More Information on Microsoft
Microsoft operates in the Software industry. The company is located in Redmond, WA. Microsoft was founded in 1975. It has 206870 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 423 open jobs at Microsoft, click here.
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