Your Impact
We are searching for a SaaS Implementation Program Manager to work for a leading company in smart weapons, public safety, hardware and advanced software /SaaS solutions for law enforcement agencies on a national and global level.
The SaaS Implementation Program Manager will be responsible for working directly under the Professional Software Services Team and will be tasked with the management and delivery of Axon Records Management (RMS), Respond for Dispatch (CAD) and Respond for Devices systems. This role will be an integral part in the deployment of technical solutions to Law Enforcement clients. The SaaS Implementation Program Manager must have strong program management and leadership skills, software implementation experience, and knowledge of information technology concepts and processes. Additionally, the ability to work with customers, sales, product, engineering, and software services leaders to support the deployment of complex technical solutions within business timelines is critical.
Your Day to Day

• Manages all aspects of complex enterprise-grade SaaS product deployments
• Join Forces with the Product and Engineering team to ensure national and state standards are accurately defined
• Oversees program-level change management activities in conjunction with client partners and internal stakeholders
• Ensures program milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition
• Works closely with customers, sales, product, engineering, and software services leaders to define the vision, scope, and delivery timelines for project deliverables
• Participates in the definition of program scope and objectives through research and fact finding
• Supports work estimation process in support of program planning activities
• Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project

Basic Qualifications

• Bachelor's Degree in Business, Information Systems, Technical Engineering (Computer Science, Software Engineering, Software Development) or related field
• 1-3 years of professional experience leading highly complex programs in a SaaS environment
• Experience utilizing technical program/project management tracking tools to ensure project tracking and completion
• Experience delivering and/or managing a large software deployment, infrastructure or enterprise applications programs

Preferred Qualifications

• Any additional certifications related around project, product, or program management (Project Management Professional, Certified ScrumMaster, etc.)
• Ability to work strategically in a fast-paced environment, under tight deadlines (Agile)
• Ability to effectively manage and handle multiple congruent/ simultaneous projects at the same time
• Successful background managing advance enterprise-level and/or multi-departmental projects to completion
• Strong communication, organization, verbal, written, and interpersonal skills

Compensation and Benefits

• Competitive salary and 401K with employer match
• Unlimited paid time off
• A supportive parental leave policy
• An award-winning office/virtual working environment
• Ride along with real police officers in real life situations, see them use technology, get inspired
• And more...