Atlassian
Atlassian provides tools to help every team unleash their full potential.

Senior Program Manager, Tooling

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Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
We're looking for our next amazing Senior Program Manager to join the Customer Support Services (CSS) team to deliver important tooling and systems programs and substantial outcomes for Atlassian. Are you passionate about strategic problem solving and effecting change across teams? Then we need you!
What you are accountable for

  • Ensure we deliver successful outcomes through tooling solutions for the Customer Support business. Develop a program plan, and validate that the plan will yield success through ongoing reflection, data insights, and program management best practices.
  • Use technical knowledge to partner with Analytics, Data Engineering, Product and IT teams to develop a roadmap for reporting and system development
  • Align dependencies across programs and cross-functional partners (data engineering, data science, design, development) to ensure timely and quality delivery.
  • Identify, escalate, and mitigate risk to program success
  • Create a shared understanding and drive critical program decisions
  • Manage change to drive adoption of new tools and processes
  • Communicate progress, risks and issues to program to team members and senior leaders


More about you

  • You value high-quality work with attention to detail. You can digest information and quickly ask insightful questions, use logical reasoning to make decisions, are open, focused on learning and are driven. You like asking "why" to unravel a seemingly complex problem and get to the root cause. You engender a collaborative environment where teams work together to solve problems with a positive outlook. You are an excellent communicator.
  • You have strategic experience and are willing to experiment and pivot quickly. When you encounter a problem, you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to lead. You have experience in change management and turning information and questions into action. You're effectively interacting with people across all levels of an organization and can field questions during a presentation like a pro.
  • You learn quickly to be impactful in new areas to keep pace with our growth and evolution. You can take an ambiguous assignment and deliver value quickly. You employ multiple tools, methods, and techniques to deliver outcomes.


On your first day we'll expect you to have

  • 8+ years of professional experience in program management or business analysis.
  • Experience building a program from scratch, developing a strategy informed by research, and creating the implementation and change plan.
  • Experience with agile methodology - roadmap planning, building epics, user stories and backlog
  • Methods for presenting complex business and technical plans to a senior leadership audience.
  • Comfortable with data, able to to support data-based decision-making
  • It's great, but not required, to have experience working in a dynamic software company with operations and support teams located in different geographies.


More about our team
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team .
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, explore our Candidate Resource Hub .

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What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings range from health coverage to paid volunteer days to fitness classes.

No matter where you're working from, we want to ensure you're set up for success. To support, we provide tools and generous financial support to complete an ideal workspace that suits your needs.

We're a global company and some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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