Atlassian header image
Atlassian
San Francisco, CA

Senior Program Manager, Tooling at Atlassian (San Francisco, CA)

| San Francisco, CA
Sorry, this job was removed at 1:19 p.m. (CST) on Tuesday, November 8, 2022
Find out who's hiring in San Francisco, CA.
See all Project Mgmt jobs in San Francisco, CA
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
We're looking for our next amazing Senior Program Manager to join the Customer Support Services (CSS) team to deliver important tooling and systems programs and substantial outcomes for Atlassian. Are you passionate about strategic problem solving and effecting change across teams? Then we need you!
What you are accountable for
  • Ensure we deliver successful outcomes through tooling solutions for the Customer Support business. Develop a program plan, and validate that the plan will yield success through ongoing reflection, data insights, and program management best practices.
  • Use technical knowledge to partner with Analytics, Data Engineering, Product and IT teams to develop a roadmap for reporting and system development
  • Align dependencies across programs and cross-functional partners (data engineering, data science, design, development) to ensure timely and quality delivery.
  • Identify, escalate, and mitigate risk to program success
  • Create a shared understanding and drive critical program decisions
  • Manage change to drive adoption of new tools and processes
  • Communicate progress, risks and issues to program to team members and senior leaders

More about you
  • You value high-quality work with attention to detail. You can digest information and quickly ask insightful questions, use logical reasoning to make decisions, are open, focused on learning and are driven. You like asking "why" to unravel a seemingly complex problem and get to the root cause. You engender a collaborative environment where teams work together to solve problems with a positive outlook. You are an excellent communicator.
  • You have strategic experience and are willing to experiment and pivot quickly. When you encounter a problem, you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to lead. You have experience in change management and turning information and questions into action. You're effectively interacting with people across all levels of an organization and can field questions during a presentation like a pro.
  • You learn quickly to be impactful in new areas to keep pace with our growth and evolution. You can take an ambiguous assignment and deliver value quickly. You employ multiple tools, methods, and techniques to deliver outcomes.

On your first day we'll expect you to have
  • 8+ years of professional experience in program management or business analysis.
  • Experience building a program from scratch, developing a strategy informed by research, and creating the implementation and change plan.
  • Experience with agile methodology - roadmap planning, building epics, user stories and backlog
  • Methods for presenting complex business and technical plans to a senior leadership audience.
  • Comfortable with data, able to to support data-based decision-making
  • It's great, but not required, to have experience working in a dynamic software company with operations and support teams located in different geographies.

More about our team
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team .
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, explore our Candidate Resource Hub .
See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail
Previous
Next

What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Atlassian

What's something quirky about your company?

Atlassian creates a culture that sees and understands employees as humans. We take time to celebrate how weird we all are, and it shows in the work we do.

Kesha

Product Marketing Manager

What is your vision for the company?

As the world gets eaten be software, Atlassian plays a foundational role: how do we help knowledge leaders articulate how business operates today? How do we engage 'visioneers' to help reimagine an analog process into something digital? And how do we ensure that we enable developers to be as productive and effective as possible?

Noah Wasmer

Head of Tech Teams

More Jobs at Atlassian