Senior Program Manager - PMO at Dexcom

| San Diego, CA
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About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company's inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class-while empowering the community to take control of diabetes. Dexcom reported full-year 2020 revenue of $1.9B, a growth of 30% versus 2019. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs over 6,000 people worldwide.

Position Summary:

In order to support the rapid growth and scale of Dexcom, we are seeking an experienced, highly-motivated Staff Program Manager, Enterprise Program Lead. As a successful cross-functional leader within a business enterprise, the Staff Program Manager will be an essential player in the implementation of a multi-year enterprise scaling effort. A successful candidate must demonstrate a proven track record in managing a range of complex, high-impact business programs with strong organizational leadership and influencing skills across many different business functions.

You will effectively manage multiple programs of work involving strategic analysis and roadmap development, creating cross-functional enterprise solutions, communicating to various stakeholders, and implementing business change management. To be successful in this role, you are an enterprise program management professional able to support internal customers in Manufacturing, Supply Chain, Information Technology, Human Resources and other functions as needed. This position reports to the Director Operational Excellence, Business Transformation and Operational Excellence.

Essential Duties and Responsibilities:
  • Works in a large strategic portfolio using a wide range of program management expertise with the ability to use company objectives to resolve complex issues in effective and creative ways.
  • Independently identifies risks to portfolio and develops mitigations with senior stakeholders as well as project team using concepts, influence, and techniques to conduct in-depth evaluation and problem solving.
  • Coordinates, leads, and oversees strategic planning & gap analysis meetings with senior stakeholder groups to develop strategy models and program forecasts.
  • Regular engagement with VPs, Directors, & Managers, with the confidence and ability to lead senior stakeholder meetings and initiate action on assigned items.
  • Works with Director to identify target groups and build roadmaps for change communications across a cross-functional organization.
  • Networks and influences key senior stakeholders across the organization and outside own area of expertise.
  • Prepares and delivers change management communication content electronically or in briefings to executive and program leaders to develop awareness, knowledge, and desire for upcoming program changes and events.
  • Tracks communications effectiveness with target audiences.
  • Oversees stakeholder adherence to program governance and makes recommendations for updates, changes, or improvements.
  • Drives innovation for system, process, and technology that support Ops Scale initiatives.
  • Augmentation for operations staff Program/Project Management for limited duration projects specific to Ops Scale program.
  • Translates complex technical data and creates information products that are easily understood by a wide range of audiences.
  • Independently tracks workstream initiatives, develops reporting dashboards, makes reports, and builds executive briefings.


Required Qualifications:
  • Minimum 8-10 years of related and direct experience in business program management area.
  • Demonstrated project management skills, with proven track record of leading broad, complex, and/or strategic programs combined with the ability to execute at tactical project-level activities and tasks.
  • Strong understanding and appreciation of business process and pain points in business areas. (preferably in High Tech or Biotech environment)
  • In-depth knowledge and experience leading cross-functional teams, with stakeholders at all levels of the organization.
  • Broad business and technical acumen and proven experience working effectively in a matrix organization and ability to collaborate effectively across geographies.
  • Integrate process, people, quality, and commitment-centric approach to getting work done - strong customer service orientation.
  • Ability to work with different cross-functional stakeholders to establish and ensure a reliable and productive working relationship. Strong partnering skills.
  • Good written and oral communication skills including capacity to comfortably interface with senior leaders.
  • Exceptional skills in assessing, summarizing, and presenting business or operational priorities and decision-points for effective, timely and efficient management/executive decision-making.
  • Fluent user in Microsoft Word, Excel, PowerPoint, Project, SharePoint, and Teams.


Additional Qualifications:
  • PMP Certification
  • Lean Six Sigma Certification
  • Worked within a Business PMO structure
  • Life science or medical device industry experience


Functional Description

Performs non-technical project completion using an internal customer perspective, typically from initiation through delivery. Oversees multiple projects, coordinate cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget.

Functional/Business Knowledge

  • Having wide-ranging experience and uses professional concepts and knowledge of company objectives to resolve complex issues in creative and effective ways.
  • Possesses knowledge of advanced concepts, techniques, and standards.
  • Viewed as expert in the field within the Function.


Scope

  • Works on complex issues where analysis of situations or data requires an in-depth evaluation.
  • Work is reviewed upon completion for adequacy in meeting objectives.
  • Networks with key contacts outside own area of expertise.


Judgement

  • Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
  • Exercises considerable latitude in determining objectives and approaches to assignment.
  • Determines methods and procedures on new assignments and may coordinate activities of other colleagues.


Management

  • N/A


Field Sales

  • N/A


Experience and Education

  • Typically requires a Bachelors degree and a minimum of 8-12 years of related experience.
  • At this level a graduate degree may be desirable with 4 years of related experience.


Workplace Type

  • The Workplace Type for this role is High Flex. Based on the nature of your position you will be working onsite approximately 1 day per week from collaborative space and hoteling desks at our Dexcom sites. You will need to be located within commuting distance (typically 75 miles/120km) of your assigned Dexcom site.


If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at [email protected]

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom's AAP may be viewed upon request by contacting Talent Acquisition at [email protected]

View the OFCCP's Pay Transparency Non Discrimination Provision at this link.
More Information on Dexcom
Dexcom operates in the Biotech industry. The company is located in San Diego, CA, Mesa, AZ, Portland, OR and Dania Beach, FL. Dexcom was founded in 1999. It has 3973 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 129 open jobs at Dexcom, click here.
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