Senior Program Manager, Operations Management
The role of Senior Program Manager is responsible for overseeing stakeholder relationships in direct support of the successful launches and operations of the Disney+, ESPN+ and soon Star+ direct-to-consumer products. The candidate will serve in a leadership capacity and work with stakeholders, executive, and senior managers in the lead up and during marquee events both internally at Disney Streaming and across The Walt Disney Company at-large. In this capacity, the Senior Program Manager will conduct bi-lateral knowledge briefings and assist with issue reporting and tracking.
Qualified candidates have a demonstrated grounding in technical environments and an ability to lead efforts with cross-functional teams in a fast-paced environment, leveraging strong critical thinking and communication skills to align tactical execution with strategic objectives. Though this is a "business relationship management" role, it is based within the Engineering organization and will be dealing with technical issues, so a technical background is essential and a fluency in streaming technologies and concepts is desired. Similarly, this role will be intimately involved in aiding the success of complex, multi-faceted product and feature launches on our platforms, so a background in project management is essential to integrate successfully with the relevant teams.
Lastly, the key stakeholders this role will be initially managing are expected to come from local (in-region) management teams, customer service, marketing and telco/television distribution partners, so relevant experience in those areas is beneficial.
Responsibilities :
- Stakeholder management and bi-lateral status reporting and briefings
- Leadership of marquee direct-to-consumer event preparation and execution
- Issue tracking and reporting from distributed stakeholders into central support teams
- Product, partner and feature launch briefings to central support teams
- Develop, maintain and effectively execute technical and operational iterations throughout the life of project(s)
- Plan and own internal and external project communications, ensuring effective, regular, exchange of project status and deliverables.
- Work closely with Marketing, Product, Media Operations, Production Operations, Development, QA and Enterprise Program Management teams
- Work with EPM, Product and Commerce teams to be sure all requirements are clearly defined and requested in advance of and maintain presence during marquee events
- Work with analytics and reporting teams to gather metrics for user data
- Report on user projections (viewing, commerce) and communicate scaling needs to appropriate teams
- Communicate monitoring expectations and incident management objective adherence
- Maintain a clear overview of project timelines (gantt charts, spreadsheets, etc.) and progress using task management tools (primarily Jira).
- Drive event checklist, identify possible issues and clearly communicate them to project stakeholders.
- Act as voice of Media Operations workstreams amongst internal and third-party groups.
- Assemble and provide executive summary reporting of overall production environment status.
- Partner with internal development teams to construct applications and tools used by the operations staff to manage the orchestration and delivery of media content and services.
Basic Qualifications :
- 7+ years of business relationship management experience
- 5+ years of technical program or project management experience
- Knowledge of digital media distribution
- Knowledge and practical experience with the software development life cycle
- Excellent partner and client management skills
- Exceptional communications skills
- Track record of managing complex, multi-team processes
- Track record of managing high-profile, high-risk projects
Required Education :
- BA/BS required; Advanced Degree preferred