Advertisement

Senior Program Manager, Operations Management

| San Francisco, CA | Hybrid
Sorry, this job was removed at 9:44 a.m. (CST) on Wednesday, April 27, 2022
Find out who's hiring remotely in San Francisco, CA.
See all Remote Project Mgmt jobs in San Francisco, CA
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

The role of Senior Program Manager is responsible for overseeing stakeholder relationships in direct support of the successful launches and operations of the Disney+, ESPN+ and soon Star+ direct-to-consumer products. The candidate will serve in a leadership capacity and work with stakeholders, executive, and senior managers in the lead up and during marquee events both internally at Disney Streaming and across The Walt Disney Company at-large. In this capacity, the Senior Program Manager will conduct bi-lateral knowledge briefings and assist with issue reporting and tracking.
Qualified candidates have a demonstrated grounding in technical environments and an ability to lead efforts with cross-functional teams in a fast-paced environment, leveraging strong critical thinking and communication skills to align tactical execution with strategic objectives. Though this is a "business relationship management" role, it is based within the Engineering organization and will be dealing with technical issues, so a technical background is essential and a fluency in streaming technologies and concepts is desired. Similarly, this role will be intimately involved in aiding the success of complex, multi-faceted product and feature launches on our platforms, so a background in project management is essential to integrate successfully with the relevant teams.
Lastly, the key stakeholders this role will be initially managing are expected to come from local (in-region) management teams, customer service, marketing and telco/television distribution partners, so relevant experience in those areas is beneficial.
Responsibilities :

  • Stakeholder management and bi-lateral status reporting and briefings
  • Leadership of marquee direct-to-consumer event preparation and execution
  • Issue tracking and reporting from distributed stakeholders into central support teams
  • Product, partner and feature launch briefings to central support teams
  • Develop, maintain and effectively execute technical and operational iterations throughout the life of project(s)
  • Plan and own internal and external project communications, ensuring effective, regular, exchange of project status and deliverables.
  • Work closely with Marketing, Product, Media Operations, Production Operations, Development, QA and Enterprise Program Management teams
  • Work with EPM, Product and Commerce teams to be sure all requirements are clearly defined and requested in advance of and maintain presence during marquee events
  • Work with analytics and reporting teams to gather metrics for user data
  • Report on user projections (viewing, commerce) and communicate scaling needs to appropriate teams
  • Communicate monitoring expectations and incident management objective adherence
  • Maintain a clear overview of project timelines (gantt charts, spreadsheets, etc.) and progress using task management tools (primarily Jira).
  • Drive event checklist, identify possible issues and clearly communicate them to project stakeholders.
  • Act as voice of Media Operations workstreams amongst internal and third-party groups.
  • Assemble and provide executive summary reporting of overall production environment status.
  • Partner with internal development teams to construct applications and tools used by the operations staff to manage the orchestration and delivery of media content and services.


Basic Qualifications :

  • 7+ years of business relationship management experience
  • 5+ years of technical program or project management experience
  • Knowledge of digital media distribution
  • Knowledge and practical experience with the software development life cycle
  • Excellent partner and client management skills
  • Exceptional communications skills
  • Track record of managing complex, multi-team processes
  • Track record of managing high-profile, high-risk projects


Required Education :

  • BA/BS required; Advanced Degree preferred
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • JSFFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks

An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.

Chase

Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.

Jamie

SVP/Chief Technology Officer, The Walt Disney Studios

What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days

More Jobs at The Walt Disney Company

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about The Walt Disney CompanyFind similar jobs like this