Senior Program Manager, New Programs and Products

| Seattle, WA
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Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected marketplace for brands and manufacturers to work directly with freight carriers who move truckload shipments throughout the country. This ‘Digital Freight Network’ is powered by machine learning and automation, and supported by a broad, ever-growing set of features that benefit both sides of the marketplace.


We’ve been honored to work with some great companies, such as Unilever, The Home Depot, and Procter & Gamble. We’ve also been backed by world-class investors, including Google, YCombinator, Fidelity, Greylock Generation, Lone Pine, T. Rowe Price, Baillie Gifford and the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, Starbucks, and others. We are proud to have been named a CNBC Disruptor 50 Winner (3x), a Fast Company World Changing Idea, a LinkedIn Top Startup, a Forbes' Best Startup Employer, one of Fortune Magazine's 'Impact 20' list, a best place to work in Washington State, a BloombergNEF Pioneer winner, and more.


This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help us transport the world with endless capacity and zero waste.



About you:


As a Program Manager on the Product Strategy team, you will drive forward looking product initiatives geared to delight our customers. You will investigate ambiguous product problems, scope out possible solutions and communicate and execute those plans to drive towards impactful results. As a key leader, your stakeholders will include senior leadership on our Product, Sales, Marketplace growth and Operations teams.

You will:

  • Drive Strategy - Build an in-depth knowledge of Convoy’s customer base in order to understand their needs, identify forward looking product opportunities, and articulate the value proposition for new product investments to address them. 
  • Be the Voice of the Customer - You always keep customer first, can deeply understand customer needs and translate those into actionable insights and strategy.
  • Be Analytical - Using data and analytics to drive decision making. Define criteria for success and establish sound measurement practices to monitor and report progress. Build feedback loops with our customers to evaluate performance and iterate.
  • Collaborate - Rally senior leadership and other stakeholders behind product investments under your management. Work cross-functionally with Product, Sales, Marketplace Growth teams for the same.

We’re looking for someone who has:

  • 7+ years of Product/Program management experience at a top tier tech company or consulting firm.
  • Deep experience with product development process, from initial use-case/problem statement development, theme creation and prioritization of efforts.
  • Experience working directly with external customers.
  • Highly comfortable with ambiguity, with the ability to think and act both strategically and tactically in unstructured problem spaces.
  • Proven ability to effectively translate problems into scalable solutions that span both business processes and technology solutions.
  • Excellent written, oral communication and data visualization skills; able to drive collaboration and commitment across disparate groups with competing priorities.
  • Experience working with enterprise customers and sales teams.
  • Strong sense of ownership and a bias for action

Nice to haves:

  • Experience working on two sided marketplaces.
  • Transportation or other logistics industry experience.

Benefits:

Employees' wellbeing is top of mind for the Convoy team. Outside of offering excellent medical, dental, and vision benefits, we also offer the following: 


* On demand mental and emotional health benefits through Lyra 

* On demand primary care through 98.6

* Generous paid time off

* Paid parental leave program 

* Fertility benefit solutions via Progyny

* Child-care and adult/elder-care options through Bright Horizons

* Opportunity to join and contribute to one of our Employee Resource Groups

* Ability to make a real world impact!


Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!

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