Senior Partner Programs Manager at RingCentral
RingCentral is the #1 global leader in cloud-based communications and collaboration software. We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Partner Team to make sure we stay way ahead of the competition.
Ready to join the most innovative Partner Program in the industry? RingCentral’s award-winning Partner Team is a collaborative, goal-oriented organization that invests heavily in its people. Third parties like IHS Markit, Frost & Sullivan, and Aragon Research consistently list RingCentral.
The Senior Partner Programs Manager will play an integral part in the success of RingCentral’s Partner Program through developing and maintaining operational efficiencies and outcome-based programming. This candidate will have expertise in building relationships across various departments as well as supporting external partners to drive toward measurable outcomes. This critical role will focus on improving the end-to-end programs processes critical to the success of the RingCentral partners and ultimately RingCentral. The ideal candidate will possess a can-do attitude with a track record of creating and building partner programs in a dynamic and fast-paced environment.
Refine, improve and communicate effective program policies, processes and new models that will accelerate growth and scale for the programs team and reduce administrative burdens for the team
Creation and development of the global partner experience to gain maximum productivity from partners
Coordination of global partner networks and maintaining consistency across all territories
Liaison with programs leadership on developing, managing and analyzing the results of new initiatives through a pilot to global roll-out approach
Work with Partner Programs Analyst to build and implement a process with supporting metrics that drive the outcomes-based approach of our programs and data-driven decision-making.
Work with Product Management to design a specialization program that identifies partner capabilities by industry vertical and use case
Drive alignment with Partner Enablement team to build and maintain partner training and engagement at all phases of the partner lifecycle
Maintain and enhance Partner Program specific documentation such as Partner Program Guides and lead activities such as the tiered partner program, Partner Webinars, SE Trainings
Interface and manage activities that result in maximum value for the RingCentral Partner Program with global Channel industry organizations such as Channel Partners
Coordinate with Channel press to leverage programs, improve exposure and drive transparency within the Channel ecosystem.
Special projects as needed, in support of the Global Partner Programs organization
Work cross functionally with a range of internal teams to maximize the impact of the Partner Programs to achieve the desired outcome with Partners
5+ years of partner program experience with focus on tracking outcome-based partner programs.
Validated experience in developing policies and processes for industry leading partner programs
Consistent record of collaborating with cross-functional teams and fostering durable business relationships
Strong analytical, presentation, project management, and organizational skills
Excellent interpersonal skills (verbal and written) that are impactful and persuasive with their intended audience.
Driven and motivated to achieve or exceed goals
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life and pet insurance
401K match and ESPP
Wellness programs including virtual yoga, bootcamp, meditation classes and more
Paid parental leave
Milk Stork parental account
New parent gift box
Our work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining the best people because we know great people power our success. We’d love to hear from you.
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are hired in Colorado, the compensation range for this position is between $103,000.00 and $155,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.