Senior Manager, Technical Program Management - Email Platform

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See yourself at Twilio

Join the team as our next Senior Manager, Technical Program Management

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.


Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to lead the Technical Program Management function in our Email Platform Business Unit.

Responsibilities

In this role, you’ll:

  • Build, lead, manage and develop a team of world-class Technical Program Managers
  • Serve as an advisor and trusted partner to the Engineering and Product Leaders to ensure the teams are operating efficiently, have high engagement, and are delivering on key goals and commitments 
  • Define and implement standardized project management frameworks across the engineering and product teams 
  • Partner with the engineering and analytics teams to define and implement KPIs and success metrics
  • Create tracking and reporting mechanisms for release status including Jira organization
  • Drive projects to successful completion by managing cross-functional / cross-team deliverables
  • Manage engineering projects and process improvements. Past projects include: 
    • Incident Management Process 
    • SLOs/SLAs 
    • Reliability Metrics Tracking 
    • COGS and saving plans 
    • Capacity Planning for events/holidays 
  • Guide teams through quarterly planning

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


Required:

  • 8+ years experience in a technical development or operations role with 3+ years managing a technical project management or operations team
  • A natural strategic problem-solver. You are comfortable with ambiguity, can quickly tease through complexity, and bring structure to chaos. You effectively identify and articulate implications up and downstream and take action as appropriate
  • Ability to handle multiple competing priorities in a fast-paced environment
  • Ability to effectively communicate across all levels of the organization from engineers to executives, and establish yourself as a trusted advisor to leadership
  • Experience facilitating planning and coordination efforts across Engineering, Product and Design teams to support schedules and planning, tracking, and communicating product delivery expectations 
  • You have experience driving automation, implementing tools, measurement, and technology solutions to drive efficiency


Desired:

  • 2-3 years of experience scaling and managing high performing TPM teams
  • Certification in Project Managemen or relevant discipline
  • Knowledge of software and systems engineering standard methodologies for the full development lifecycle, including coding standards, code reviews, build processes, testing, and operations
  • Project Management experience plus AGILE, SCRUM or KANBAN
  • Experience in establishing and driving the adoption of program frameworks, tools, and best practices
  • Background in SaaS Development or operations 


Location 

This role will be fully remote

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.


So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!


If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $127,960 - $201,080.
  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.


More Information on Twilio
Twilio operates in the Conversational AI industry. The company is located in San Francisco, CA, Washington, DC, Atlanta, GA, Mountain View, CA, San Francisco, CA, Redwood City, CA, Irvine, CA, Denver, CO and New York, NY. Twilio was founded in 2008. It has 6355 total employees. To see all 67 open jobs at Twilio, click here.
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