monday.com
monday.com makes work click
Hybrid

Senior Implementation Consultant

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We are looking for a Senior Implementation Consultant to join our team in Chicago! There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.


About The Role:

  • Take ownership of clients onboarding, professional services and consulting projects. 
  • Build strong relationships with our clients to understand their needs and ensure their success with monday.com
  • Act as a project manager to ensure timelines are met
  • Serve as the main point of contact for our customer throughout the project and also liaison between clients and the rest of the relevant resources. 
  • Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
  • Empower customers to connect their goals and challenges with the solution in monday.com
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Create training materials and project management resources for enterprise customers.
  • Build, own, and execute client success and onboarding plans
  • Scope and plan complex projects to set the stage for a successful project execution.
  • Navigate client organizations to uncover additional product applications & opportunities for partnership
  • Spearhead internal cross-functional improvement projects
  • Represent the voice of the customer and influence product development roadmap
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities


Social Description:

We're on a mission to make people work simpler, more productive and enjoyable! Join monday.com and help us make it happen!


Our Team:

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.

Requirements

  • 5+ years of experience in B2B client facing roles.
  • 3+ years of experience in B2B SaaS as technical customer success / professional service / implementation manager / technical project management / technical account management / technological consulting, specifically within onboarding and implementation of complex products.
  • Experience in leading product implementation projects involving hands on implementation and management of multiple resources.
  • Strong project management skills to keep projects on-track and manage unique flows. PMO / PMI certification - an advantage
  • At least 3 years of experience implementing new technology for medium and large organizations. 
  • Experience training a wide variety of users and teams.
  • Strong problem solving skills
  • Experience in scoping implementation projects and in change management consultancy. 
  • Ability to clearly articulate technical topics to a non-technical audience
  • Understanding JSON and RESTful APIs and other integration methods - an advantage. 
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • BA or BS degree preferred

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

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What are monday.com Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Flexible work schedule
monday.com provides employees with a flexible work schedule that includes flexible start and end times.
Remote work program
Our remote work program includes work from home full-time remote for specific positions, Work remotely on occasion as needed.
Diversity
Documented equal pay policy
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Unconscious bias trainings for all hiring managers and interviewers, partnering with HBCUs, HSIs, and women's colleges to promote jobs.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Monthly $50 stipend for gyms and exercise and wellness apps.
Team workouts
At this time, we do zoom yoga here at monday!
Mental health benefits
monday.com offers 12 sessions with an occupational psychologist.
Financial & Retirement
401(K)
401(K) matching
monday.com provides employees with a 401(k) matching plan managed by ADP. Regardless of what is contributed by the employee, monday.com contributes 3% of an employee's annual gross pay.
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
We provide up to 13 weeks of parental leave for both the primary and secondary caretakers with full payment.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
monday.com sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
monday.com employees receive between 16 and 22 days per year of paid time off based on years of tenure at monday.com.
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 80 hours per year of paid sick leave. These hours can also be used for mental health days.
Floating holidays
Bereavement leave benefits
Hardship benefits
Office Perks
Commuter benefits
We offer a monthly $130 stipend for commuter expenses.
Company-sponsored outings
monday.com hosts company outings monthly.
Free daily meals
When in office, monday.com offers daily snacks for breakfast! We also offer a monthly $300 stipend that can be used on Seamless and local restaurants.
Free snacks and drinks
Some meals provided
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees receive a lunch stipend on a monthly basis.
Company-sponsored happy hours
Happy hours are hosted twice per month.
Recreational clubs
Fitness stipend
Soccer and basketball leagues.
Home-office stipend for remote employees
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
Virtual coaching services

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