Senior Implementation Consultant - Guide Pro (Remote) at Paycor

| Orange County | Remote
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Senior Implementation Consultant - Guide Pro
Job Summary
The Senior Implementation Consultant is responsible for utilizing best-in-class implementation practices to onboard Paycor clients, spanning from single product delivery to multi-product, complex relationships. Regardless of complexity, the Implementation Consultant executes project tasks to ensure timely completion of key milestones, closely collaborates with team members to facilitate a thorough and accurate conversion, and provide consultative input on our products and services to effectively meet clients' business requirements.
Successful Implementation candidates will demonstrate a dedicated focus to clients. More specifically, the ability to establish immediate rapport and connection, quickly understand clients' needs, and tactfully address challenges and concerns while driving the implementation forward. Additionally, they will possess demonstrated influencing skills to help clients understand and fully utilize the Paycor software to maximize their business productivity, client satisfaction, and ultimately retention.
Essential Duties and Responsibilities
  • Lead the process of transitioning new clients from their existing human capital management software to the Paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion
  • Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate
  • Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients' requirements and business objectives are defined clearly that they are well understood by the entire project team.
  • Serve as the subject matter expert and advocate for the Paycor product suite; ensure set up is consistent with the clients' needs and expectations
  • Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals
  • Possess working knowledge of the full Paycor product suite to make connections across services and provide consultation of best practices and system utilization in multiple human capital management disciplines
  • Work in coordination with non-client facing Implementation team members to ensure accurate database configuration
  • Test client data and Paycor system configuration to ensure proper functionality and quality; resolve data discrepancies as a result of testing and/or initial production activity within the software
  • Investigate, analyze and recommend solutions for clients' issues; collaborate with Implementation leadership and Technical Support staff to eliminate recurring issues
  • Maintain accurate project status in Paycor project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks
  • Conduct telephone/web-based and/or face-face training sessions with new users
  • Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed
  • Transition clients to ongoing Client Services Support resources upon successful implementation
  • Train and mentor new team members
  • Serve as a thought leader for continuous improvement of the Implementation process. Identify broad level enhancements that will continue to foster the delivery of an "amazing client experience" and drive client satisfaction and retention. Provide recommendations for advancing project management processes and/or methodologies.
  • Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.
  • Four-year degree or equivalent experience.
  • At least 2 years' experience in a payroll focused implementation or project management role
  • Knowledge of human capital software preferred
  • Demonstrated proficiency with PC software with emphasis on Microsoft Office Suite and web tools for conferencing and training
  • Strong communications and interpersonal skills
  • Demonstrated organizational and time management skills
  • Flexibility in scheduling to meet client needs with short turnaround
  • Ability to manage project completion with tight deadlines
  • Ability to work efficiently and effectively on project teams

Join our team to make a difference in people's lives, every day. We empower our clients to spend less time on administrative tasks and more time developing their teams. We rally around our colleagues and succeed together. And we support and give back to our communities. Together, we can make a difference.
More Information on Paycor
Paycor operates in the Analytics industry. The company is located in Cincinnati, OH, Phoenix, AZ, Omaha, NE, Birmingham, AL, San Francisco, CA, Denver, CO, Fort Collins, CO, Washington, DC, 2200 Pennsylvania Ave NW, DC, Jacksonville, FL, Fort Lauderdale, FL, Orlando, FL, Tampa, FL, Atlanta, GA, Chicago, IL, Downers Grove, IL, Carmel, IN, Kansas City, KS, Louisville, KY, Baltimore, MD, Boston, MA, Grand Rapids, MI, Livonia, MI, St Louis, MO, New York, NY, Charlotte, NC, Raleigh, NC, Akron, OH, Cleveland, OH, Columbus, OH, Cranberry Township, PA, Philadelphia, PA, Nashville, TN, Austin, TX, Houston, TX, Frisco, TX and Richmond, VA. Paycor was founded in 1990. It has 2131 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 100 open jobs at Paycor, click here.
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