Description & Requirements
About Us:
We're here for the hard-working businesses that keep the world turning. They're the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs, and built to respond flexibly to their fast-changing reality. We accelerate every customer's ambitions, whether to grow and transform, or simply become more productive and effective. That's what makes us the essential partners for the world's most essential businesses.
About the Role:
The Senior Professional Services Consultant leads Epicor Field Service consulting engagements and assumes responsibility for performing implementation tasks and producing quality deliverables. They drive implementation deliverables and assist the Project Manager to organize and control tasks within the work plan. They take a leadership position on project teams, engagements, and respective consulting practices, and work with clients on an independent basis for engagements with little supervision.
What You'll Do:

• Provide guidance to the PS team through proactive training, sharing knowledge, and communicating best practices.
• Interact with members of cross-functional teams
• Coordinate all aspects of a project for a client
• Responsible for overall delivery of schedule, budget deliverables
• Determine direction, timelines, schedules, and activities for an area of the project
• Establish solid working relationships through the management level.
• Possess accurate estimating skills for various project tasks
• Ensure all deliverables in area of responsibility is delivered on time and on budget.
• Represent Professional Services as the field service subject matter expert.
• Mentor other consultants within Professional Services
• Focus on managing complex programs/projects
• Develop best practices and associated documentation
• Available to speak at conferences or events
• Lead customers through all aspects of the Epicor Field Service Solution implementation:
• Requirements understanding
• Solution design
• Data analysis, migration
• Training
• Configuration
• Testing
• Go live prep, support, post support
• Primary customer liaison managing communication between quality project team and Epicor PM

What You Need to Succeed:

• Meet utilization targets and completes project deliverables on time
• Experience with field service software is required
• Project management skills and strong technical background are required
• Ability to perform work plans, identify resource requirements, establish priorities for available resources and monitor the performance of project tasks
• Customer centric, results oriented, self-starter and able to work independently.
• Strong listening, verbal, and written communication skills, including virtual presentations.
• Expertise in all applicable modules of the software
• Breadth of knowledge across industry verticals
• Ability to travel up to 50%

Additional Skills That Could Set You Apart:

• Experience implementing Field Service systems as a consultant, business, or IT representative
• 6+ years applicable field service, manufacturing, supply chain, and/or demonstrated success/knowledge
• 6+ years of consulting experience
• Experience with Epicor ERP
• Bachelor's degree preferred (or equivalent experience)

With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level. Check out what some of our employees are saying about internal mobility at Epicor here.
Check out what some of our employees are saying about internal mobility at Epicor here.
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Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.