Senior DMS Process Improvement Project Manager
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
Senior DMS Process Improvement Project Managers are primarily responsible for the planning and execution of the most complex, cross-functional, and impactful projects across the company. Their efforts will translate company strategies into action, deliver significant ROI, reduce risk, and achieve enterprise-wide strategic objectives. This responsibility includes defining and improving Process Management methods (standard work, requirements, and outcomes) to be adapted by processes and process owners throughout the company to drive innovative process improvements and business results. Senior DMS Process Improvement Project Managers will also serve as a trusted advisor to senior business stakeholders and spearhead innovative solutions, while partnering with key support functions such as Finance, HR, and Compliance during implementation. They work under minimal supervision of a Senior Manager, DMS to ensure that all tasks are completed while promoting a risk-aware culture and ensuring efficient and effective risk and compliance management practices by adhering to required standards and processes. This individual will identify opportunities that need to be defined, gaps in existing process, and improvements to the Process Management methods to continue to enable and foster good and effective process management practice throughout the company.
Responsibilities
- Develops and communicates initiative roadmaps, schedules and tools. Leads updates and presentations
- Develops relationships with key constituents necessary to deliver results, including: internal team, cross-functional work team, steering committee, and support functions.
- Collaborates with team members to understand customer and business needs. Conducts analyses of current state, drive root-cause-analyses, develops insights, identify solutions, designs future states, and deliver solutions with sustainable results.
- Improves the Lean project execution methodologies. Contributes to internal team development.
- Defines and analyzes metrics that align to process management operations. Creates scorecards, monitors scorecard performance, identifies and communicates gaps, identifies solutions, oversees implementation, and develops control plans. Ensures solutions are maintained.
- Creative ability to identify innovative solutions with structured plan for implementation to simplify and automate process management methods (standard work, requirements, outcomes)
Minimum Qualifications
At a minimum, here’s what we need from you:
- Bachelor's Degree in Engineering, Business, Operations, Technical, Quantitative, Social Science, Liberal Arts, or related field
- 4+ years of experience in planning/executing cross-functional projects
- 4+ years of experience in process improvement in business operations, industrial engineering, internal/in-house or consulting or operational support capacity, or related field
Preferred Qualifications
If we had our say, we’d also look for:
- Master's Degree in Industrial Engineering, Engineering, or related field
- 6+ years of experience in process improvement in business operations, with some experience in financial services and/or B2C/consumer-centric fields
- Project Management Professional (PMP) and/or Lean Six Sigma Black Belt
- Agile experience in product-centric environment
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.