Senior Agile Program Manager
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
You will have the opportunity to drive highly visible, cross functional and impactful initiatives from strategy to business outcomes while utilizing next generation PMO framework and platform.
What you get to do in this role:
Responsible for taking large Strategic programs from business case through post-implementation and benefits tracking
Drive crucial conversations with senior leaders in business and IT to define strategic business case and measurable benefits
Drive all PMO activities in coordination with a team of senior technical and non-technical professionals dedicated to the implementation and enablement of company-wide data and analytics platforms
Plan, lead and facilitate Agile practices like sprint planning, burn up/burn downs, cross functional scrum team dependencies, create release schedules and related staffing plans.
Develop detailed program execution plan and manage all execution aspects, including program interdependencies, progress metrics, testing, deployment and enablement
Create crisp and complete documentation to facilitate program reviews and decision-making process at Steering Committee level
Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization
Learn ServiceNow products and Now platform for Now on Now initiatives
Engage and collaborate with all business and IT functions affected by the program, internal and external partners and vendors
Manage one to many scrum teams applying Agile principles, practices, and theory
Promote organizational understanding of Agile roles, lead teams and individuals to transition from waterfall to Agile
Apply consistency and best practices through program initiation, planning, execution and closing phases, enabling business outcomes and benefits tracking
Qualifications
In order to be successful in this role, we need someone who has:
MUST HAVE 10+ years of project / program management experience
MUST HAVE at least 5 years of experience managing IT projects
Demonstrated program management experience in implementing business systems at enterprise level
Wide understanding of enterprise business processes and operating models, including sales, marketing, product and customer related workflows and analytics.
Demonstrated ability to lead extended groups of senior professionals in a matrixed organization
Functional knowledge of business processes; experience with Enterprise data and analytics ecosystems
Experienced scrum master managing multiple scrums teams applying scrum principles and best practices
Extensive experience with Agile tool and techniques: Lean design, accommodating changing requirements, iterations, feedback loop with customer involvement.
Demonstrated ability to drive leadership meetings with senior leaders and solid experience in decision making
Excellent communication skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills
Demonstrated consistent ability to lead cross-functional teams and deliver technical solutions while mitigating or removing obstacles. Has a track record of overcoming project crisis.
Agile Scrum Master Certified
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.