JPMorgan Chase
Columbus, OH

Scrum Master/Agility Lead at JPMorgan Chase (Columbus, OH)

| Columbus, OH
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Job Description
The Cybersecurity & Technology Controls (CTC) group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
As an experienced professional in our CTC organization, you'll enable a highly motivated team dedicated to designing, developing, and delivering architecture services to strengthen our security operations and the business. You'll use your communication skills to give guidance, implement best practices, promote collaboration, and foster integration across the CTC Architecture team. You'll keep management, executive directors, managing directors and stakeholders in the loop. As part of JPMorgan Chase & Co.'s global team of technologists and innovators, your work will have significant impact, both on us as a company, as well as our clients and our business partners around the world.
As a Scrum Master/Agility Lead, you will be responsible for driving repeatable program management and Agile delivery practices across the CTC Architecture team in concert with larger Security Assurance team. You are to be a team facilitator and be responsible for bringing the team together to deliver and to continually improve the team's performance. You will track the team's work, remove roadblocks and work with management to prioritize tasks. You will also be training, coaching, and directing the team on Scrum and Agile methodology adoption. You will need a start-up mentality to drive the team to move quickly with focus and be able to develop meaningful relationships across the team and beyond. Our book of work consists of key deliverables including both operational process changes, strategic direction for the team, managing execution of the solution across project partners. These engagements will require attention to detail, excellent organizational skills, delivery focus, partnership and at times work will be time sensitive in nature.
Key Responsibilities
  • Introduce rigor and discipline into the team's management of key initiatives and workstreams through standardized project management practices
  • Lead and facilitate Scrum work, Sprint planning, Standups, etc. for the team
  • Coach team in the creation and maintenance of their respective backlog
  • Maintain and curate team's book of work and manage multiple tasks simultaneously in a collaborative atmosphere
  • Communicate organizational impediments to leadership and clear impediments for the team
  • Create an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts
  • Seek opportunities for improvement to the overall effectiveness of the team
  • Bring ideas from professional facilitation, coaching, conflict management, mediation, etc. to mature the team's project management and Agile delivery
  • Ensure partnership with key stakeholders (e.g., Product Lines, Lines of Business, other teams) to ensure projects delivered to reduce friction and/or achieve control outcomes
  • Provide direction to resources involved in project delivery across multiple teams and LOBs
  • Organize and manage communications with stakeholders and senior managers on project execution and delivery. Develop and provide ongoing project reports, summaries, scorecards and program/project performance trends to senior leaders and stakeholders. Report to senior management on program status and outcomes. Create and maintain JIRA Dashboards with project statuses and issues.
  • Maintain the team's JIRA Service Desk and any other work intake/request services or channels
  • Contribute to and maintain team Confluence pages explaining team services and capabilities.

Skills & Expertise
This role requires a wide variety of strengths and capabilities, including:
  • Knowledge and understanding of cybersecurity field (e.g., risk management processes/principles, cyber operations/incident response, threats and vulnerabilities, etc.)
  • Knowledge and understanding of software development and engineering
  • Expertise with and hands-on experience with Agile and Scrum frameworks and their application in a product development and delivery organization
  • Ability to coach and mentor and leverage skills from coaching, facilitation, conflict resolution and more to serve the team(s)
  • Ability to collaborate with and influence people at various levels
  • Ability to thrive in and manage unstructured situations and ambiguity
  • Strong project management and stakeholder relationship management skills
  • Ability to independently lead and drive initiatives to completion and manage risks/issues
  • Experience writing business requirements and grooming user stories with technology partners
  • Experience with JIRA Align is a plus
  • Ability to leverage capabilities across the firm to solve local problems

Key Qualities
  • Strong knowledge of software development practices and toolsets
  • Strong knowledge of Agile and DevOps cultures
  • Experience as a practicing Scrum Master on a team
  • Knowledge of product management techniques (e.g., product road mapping, feature matrix)
  • Ability to demonstrate thought leadership and provide prescriptive, opinionated direction on development practices
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
  • Strong written and verbal communication skills with the ability to articulate concepts to developers and senior managers

When you work at JPMorgan Chase& Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
JPMorgan Chase & Co. is an equal opportunity employer and affirmative action employer Disability/Veteran.
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
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An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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