Job Description As a Scrum Master, you'll act as a servant leader for your team(s) by facilitating clear communication to management and to the team. Our Scrum Masters are open, approachable, collaborative, and enjoy working with passionate people. They're proactive in solving problems to help their team(s) succeed. The Scrum Master drives Agile and Lean frameworks that result in quality product delivery and continuous improvement. They embrace agility as a practice. The Scrum Master is responsible for removing impediments that hinder the team from reaching their goals and has a flexible approach that enables the team to rapidly respond to changes.
Our culture of diversity, intellectual curiosity, and problem solving is essential to our success. We bring people together with a wide variety of backgrounds, experiences, and perspectives. We support teamwork, thinking big, and taking risks in a blame-free environment. We promote self-direction to work on relevant projects, while building an environment that provides support and mentorship needed to learn and grow. We're excited to see what you'll bring to our team.
Description / Primary Responsibilities:

• Facilitates scrum events including but not limited to; daily scrum, refinement, planning, review, and retrospective.

• Assists teams in resolving impediments regardless of where they are in the organization
• Builds productive relationships amongst the team and follows through on commitments to gain trust and respect
• Leads and coaches the benefits of working in an agile manner, including agile practices, events and techniques to all employees within span of influence
• Coaches the Product owner to ensure the team is aligned with the Product vision, Product Backlog, Sprint goals, and other necessary information to produce the desired outcomes
• Coach Product Owner to use the right processes to create a successful product by:

• Defining product scope, guiding principles and roadmap
• Understanding the customer, getting feedback to drive product development
• Building and maintaining a healthy backlog
• Organizing interactions with stakeholders

• Embraces the concept of continuous learning in own journey and drives in the team by:

• Protecting the team from churn
• Driving velocity improvements
• Lowering defect density
• Promoting more frequent deployments

• Assumes ownership role in the team and has shared accountability with the team on delivery and continuous improvements

• Enables and ensures clear communication to help the Development team to meet its goal
• Helps team to celebrate smart failure and learn new ways to improve
• Applies self-organization skills to facilitate cross-functional collaboration, effective communication, decision making, and conflict resolution
• Works with other Scrum Masters (via. Community of Practices) to increase the effectiveness of agile ways of working in the organization

Skills

• Demonstrated ability to acts as Agility Lead and influence policy for up to 3 teams and/or newly formed teams with additional complexity and ambiguity
• Knowledge of Scrum/Agile principles and application of it at scale
• Ability to flex approach based on the needs of the team/organization
• Uses empathy; understand team dynamics and organizational boundaries / constraints
• Ability to use and analyze data/organizational metrics to identify trends, demonstrate progress and identify opportunities for the team

• Ability to use facilitation skills to help unlock self-organization, autonomy and creativity in the team
• Ability to lead Design Thinking / Strategy Sessions
• Solid and proven understanding of various other Agile frameworks such as Kanban & XP
• Working knowledge of collaboration tools such as JIRA, Confluence, Share Point
• Estimation and Planning skills to ensure the team has a healthy backlog

Experience

• 2+ years of experience as Agility Lead in an Agile development desired

Business/Technical Knowledge

• Possess the business acumen required to ensure that goals, scope, and product domain knowledge is shared and understood by everyone on the team as well as possible
• Technical knowledge of preferred programming practices (CI/CD, ATDD, Continuous Testing, etc.) in order to lead the team towards the right solutions and improvements.

• Familiar with common development design patterns or technologies such as Service oriented environments, Microservices, APIs, etc.
• Knowledge of transformation strategic direction
• Familiarity with customer-centered techniques including user research, UX and UI trends, design thinking, lean startup, customer journey and user story mapping.
• Familiarity with end to end product concepts including brand management, marketing, prospecting, account opening, enrollment, fulfillment, and servicing.
• Familiarity with end to end product development concepts including risk, audit, controls, and legal and compliance

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.