ServiceNow
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Sales Excellence Program Manager, Public Sector at ServiceNow

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Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
ServiceNow is looking for an experienced professional to join our purpose-driven organization, to oversee operational excellence for our public sector industry market. This position will involve cross-functional work with leadership, sales teams, and supporting organizations within our State and Local Government business.
The candidate must have a proven track record of driving strategic outcomes through a diverse ecosystem: building consistent and disciplined processes, influencing innovation through deal expertise, as well as program and project management experience.
In addition, the candidate should have a broad and deep expertise in government contracting and reseller and distributor partnerships. The successful candidate must be able to balance strategic-thinking with tactical execution; build effective and enduring trusted relationships, drive highly cross-functional processes, possess a sound technical understanding of the contract vehicles, and have an action-oriented attitude.
What you will do in this role:
• Central point of contact for cross-functional teams, including Partner channel, Sales Operations, Legal, Finance and other areas to manage complex contracts and proposal process in order to drive operational excellence.
• Align with the Proposals team on opportunities and contracts to insure adherence to policy and laws. Work with our Alliances team to optimize contract effectiveness.
• Serve as an escalation point for Sales and Partners with regards to specific deal issues to streamline resolution for State and Local business.
• Subject matter expert responding to contract inquiries from the field. Ensure compliance with public sector contracting vehicles and usage to ensure timely and accurate revenue recognition.
• Work in partnership with Sales Leadership and internal functional leaders to drive action and build world class execution capability.
• Manage the distribution model in collaboration with the supportive ecosystem.
• Identify, document and enable the sales organization's knowledge of buying processes and contracting vehicle requirements for process improvement and produtivity.
Qualifications
In order to be successful in this role, we need someone who has:
• Minimum 5 years' experience managing aspects of contract compliance with State and Local Government customers. Experience working with Channel Partners, preferably in a public sector contract capacity.
• Minimum of 5 years either in a procurement group or Sales/Business Development organization with responsibility is to enforce contract terms and conditions.
• Deep understanding of governance of procurement contracts, ability to manage all public sector procurement vehicles. Experience with government agencies is a plus.
• Knowledge of deal qualification, distribution, pricing strategies, prime contracts and SAAS model is important and desired.
• Demonstrate operations management experience, including process improvements (systems, tools, and documentation).
• Strategic thinker, who is also execution oriented; experienced in driving cross functional programs or processes.
• Effective at building relationships, collaborating, and influencing others; experience working with senior executives/ partners in cross-company projects.
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfortable in business and technical discussions.
• Self-starter who enjoys working in a fast-paced, collaborative, and high-growth environment.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

Juan

Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

Mica

Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

Melanie

Senior Manager, Global Sales Development

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