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Chicago, IL

Role Excellence Enablement Lead – Strategic GTM at ServiceNow (Chicago, IL)

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Company Description


ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.


Job Description


As an integral member of ServiceNow’s Global Sales Enablement team, the Role Excellence Enablement Lead – Strategic GTM is responsible for leading and driving the management and continuous improvement of training and enablement for ServiceNow’s Strategic Go-to-Market teams.

The Strategic GTM Role Excellence Program is focused on building role-based enablement for Inspire Value, Top Accounts and Industry Solution teams through the use of Program Management, Curriculum Design, and Learning Experience. This position will drive enablement programs to increase capabilities and build role-specific skills.

The Role Excellence Enablement Lead – Strategic GTM will align all programs to these four core pillars:

  • Enablement architecture is based on a business outcome, the customer’s experience, and the future-state profile of a role.
  • Deliverables are prioritized based on ServiceNow’s strategy, current industry data and competitive intelligence and are tailored and customized to each persona.
  • Learning is experiential and sequenced based on how people learn.
  • Programming is predictable, planned, consistent, trackable, and measured to an agreed-upon standard.

What you get to do in this role:

  • Work with key stakeholders at the management/executive level to assess and understand skills and enablement needs, define options, and translate them into actionable and measurable program objectives and goals.
  • Gather industry trends and competitive intelligence and transform that data into digestible learning programs, field ready assets, toolkits and enablement for field readiness programming.
  • Prioritize what each role needs to know and convert those needs into enablement programs that achieve measurable success.
  • Be aware of and align enablement to the shifts in ServiceNow’s strategy as well as external shifts e.g. industry and competition and what’s required to adapt to those changes and challenges.
  • Invite and collaborate closely with subject matter and role experts to contribute their knowledge, frameworks and existing content to prioritized topics in the enablement architecture for each role.
  • Provide thought leadership and innovation to deliver enablement and programs in new and unique ways to improve time to market, learner time to productivity, and deliver customer scenario-based learning and assessments.
  • Represent the requirements and needs of field organizations while influencing the direction of training activities, content, and assessments
  • Drive the successful execution of initiatives to ensure milestones and objectives are met while ensuring quality
  • Deliver effective program communications that inform, influence and drive adoption and championship of programs and deliverables
  • Develop and manage a detailed project or program plan that considers all requirements, constraints, resources, and deliverables associated with the defined objectives
  • Effectively manage risk, partnering with colleagues to ensure the right decisions are made at the right time, appropriate communication occurs, and plans are intelligently adjusted to reflect necessary fluctuations in goals and requirements.
  • Leverage change management best practices to ensure the successful adoption of strategic initiatives.






The ideal candidate thrives in a fast-paced environment, is flexible and comfortable with changing priorities, is able to distill large amounts of information into simple concepts and can build effective working relationships cross-functionally. 

To be successful in this role you have:

  • A strong GTM background, with experience in enablement, sales, and previous experience in assessing the needs of a go-to-market business to deliver meaningful enablement programs. Experience in an enterprise level software consulting or sales role and/or deep knowledge of the end-to-end sales lifecycle is essential. 
  • 6+ years as in a strategic sales, consulting, or industry GTM role - preferably in complex software selling environments
  • 4+ years in Sales or GTM enablement
  • Strong communication, critical thinking, and interpersonal skills.
  • Excellent presentations skills and ability to garner support for new ideas and initiatives.
  • Proven success scoping, designing, and implementing strategic enablement programs.
  • Ability to identify and resolve roadblocks through strong collaboration and communication skills.
  • Ability to establish and build close working relationships. Strong personal credibility and influencing skills. Team-oriented planner and decision-maker.
  • Curriculum development expertise: deep knowledge of adults learning principles and end-to-end process to develop and deliver enablement via multiple deployment methods
  • Ability to work collaboratively, and act in a lead role as a subject matter expert, within a team environment to meet aggressive goals and pre-defined measurement criteria.
  • Strong aptitude for learning new technologies and leveraging tools of the trade, such as new training methods and practices


Additional Information


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.


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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

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