Qualtrics
At Qualtrics, our mission is to build technology that closes experience gaps.

Research Services Project Manager

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The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.


Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.


We believe every interaction is an opportunity. Are we yours?

The Role

The Qualtrics Sample Science & Delivery Team delivers insightful experience management “XM” data when Qualtrics clients want to design and improve experiences, often for populations that they don't have direct access to. We’re looking for a Project Manager. Do these sound like you?

  • I love it when details are given the attention they deserve. But when I have to pick between completely perfect and slow, or really good and fast, I’ll pick the latter.
  • I find it gut-wrenching to work with apathy.
  • I love to “learn by doing” with teammates who are helpful, kind, and fun.
  • I’m a teammate who is helpful, kind, and fun.
  • I value diversity and I appreciate opportunities to better understand the experiences of people who are different than me.
  • I’d like to become an absolute expert in Qualtrics software.
  • I get things done on time, even if it means I need to do creative problem solving in ambiguous and novel situations.
  • I’d love the opportunity to work with clients of all types, from the Fortune 500 to academic professors. They’d love the opportunity to work with me too!
  • Balancing multiple client projects at the same time feels like skill growth and project management career progression to me.
  • I love the idea of helping clients make big, impactful decisions using experience management “XM” data.
  • At minimum, I have a Bachelor’s degree, and I’m extremely proud of what I’ve accomplished.

If this sounds like you, let’s meet!


A Day in the Life

Here’s why this position is in such high demand. You will launch, monitor, and close XM projects of all kinds on behalf of Qualtrics clients. You will learn on the job and grow into a role with responsibility for such things as:

  • Setting up survey projects in the Qualtrics platform
  • Reviewing and testing these surveys 
  • Sending the survey to potential participants
  • Ensuring that survey programming is working as anticipated
  • Monitoring the collection of responses
  • Ensuring data quality using our proprietary methodology
  • Participating in project debriefs

You’ll have 20-25 projects actively collecting data at any given time. You will find that some projects are fundamentally quick and easy, and others are complex and require creative thinking and problem solving. For these kinds of projects, you’ll have supportive colleagues all around you to brainstorm with. As you grow in the role, you’ll soon become the one offering support to your teammates. You will manage project deadlines and client expectations throughout the lifecycle of each project, and will be the link between Sales teams, Delivery teams, and the client. You could be answering client emails one moment, and diving deep into Qualtrics software functionality the next. At times, you’ll also manage vendors, participate in troubleshooting, and even help Qualtrics develop and foster strategic partnerships. 


Project managers also have the opportunity for dedicated time each week to work on a wide range of OKRs (objective and key result projects) of their choosing, all of which help us build a better future. For example, you might notice something we could improve on, or you might spark an idea for a breakthrough innovation while chatting with teammates, or accept a challenge from our leadership team to invent something that’s never been built before in tech. We’ve got plenty of ambitious examples; do you also have ideas?

As Qualtrics continues its exponential growth, so does the Sample Science & Delivery Team. Being at Qualtrics during this time of unprecedented growth is already exciting, and being a part of our fast moving and hypergrowth team only adds to that level of energy and potential. 


We are passionate about our Global Initiatives

At Qualtrics, there’s a wide range of global initiatives that you can check out. Here are just a few examples. Qualtrics launched “5 For The Fight” that partners with leading cancer research centers across the world to fund some of the most groundbreaking cancer research being done today. We have a number of Clubs & Societies - from WLD (Women Leadership Development) and MOSAIQ (advances the careers, goals, and well-being of communities of color) that create a diverse and welcoming community, to the Green Team, for those who are passionate about helping to improve the environment. 


What Differentiates Us (Benefits & “Life when we return to the office”)

Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours.

We take pride in our offices' design aiming at cultivating creativity from our rooftop views to an open and collaborative workspace.

On top of the standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.

We offer an exciting ‘Experience Bonus’ to fund a dream you’ve always wanted to experience.

We believe in sharing Qualtrics success which is part of the compensation for all employees.


Qualtrics is an equal opportunity employer 

Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

We recognize the importance of a benefit program that focuses on overarching wellness for our team and their families. By providing a robust program, we ensure that our teams can do their best work. This means we've built comprehensive benefit programs for our global teams, curating options to fulfill a wide range of needs and to provide an effective security net for both our team and their dependents.

We use a benefits survey to help shape our benefits programs around what’s important to our people. We listen and aim to create inclusive, equitable packages that support our employees and their well-being. Our benefits include "the usual" - health care options, dental, and vision - alongside strong 401k options and other options like legal services, dependent care FSA accounts, transit FSA accounts, and others. We also have some stars of the show - our global employee assistance program, the global wellness reimbursement, our global mental health benefit, a global benefit for adoption and surrogacy, and the experience bonus program.  

Culture
Partners with nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
In-person all-hands meetings
Every Monday we host our company all-hands. In the offices, there's a breakfast or snack, and we broadcast for everyone who isn't in. Topics range from performance updates to customer visits.
In-person revenue kickoff
President's club
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
In 2020, we launched our global unconscious bias program. We aim to provide our employees with the tools to block and tackle the various types of biases that exist.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
We have ERGS championing people with disabilities, LGBTQ+, Veterans, Underrepresented Minorities, and Women's Leadership Development.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Wellness program includes not only an employee assistance program but, starting in 2022, will also include a Wellness bonus that employees can use on services to support their overall wellbeing.
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Equity grants are considered annually based on performance and seniority level, and undergo annual refreshes.
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Qualtrics's parental leave is 6 weeks for all parents. Birthing parents are given an additional 6-8 weeks and have the option to take 2 weeks off before delivery.
Family medical leave
Adoption Assistance
We reimburse up to $10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Qualtrics offers unlimited sick days, which covers not only the employee but immediate family members. Kids are sick? Stay home without burning your vacation days.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
We serve catered lunch every day!
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Qualtrics's Wellness Reimbursement is $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Home-office stipend for remote employees
Qualtrics's Work From Home Stipend is $750 for new employees to use in their first 45 days of employment.
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. Our benefits packages and workspaces are always subject to revision—but only for the better.

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