At Qualtrics, our mission is to close experience gaps. Qualtrics is the #1 XM platform.
Provo, UT

Research Services Project Manager

| Provo, UT
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The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The Role

The Qualtrics Sample Science & Delivery Team delivers insightful experience management “XM” data when Qualtrics clients want to design and improve experiences, often for populations that they don't have direct access to. We’re looking for a Project Manager. Do these sound like you?

  • I love it when details are given the attention they deserve. But when I have to pick between completely perfect and slow, or really good and fast, I’ll pick the latter.
  • I find it gut-wrenching to work with apathy.
  • I love to “learn by doing” with teammates who are helpful, kind, and fun.
  • I’m a teammate who is helpful, kind, and fun.
  • I value diversity and I appreciate opportunities to better understand the experiences of people who are different than me.
  • I’d like to become an absolute expert in Qualtrics software.
  • I get things done on time, even if it means I need to do creative problem solving in ambiguous and novel situations.
  • I’d love the opportunity to work with clients of all types, from the Fortune 500 to academic professors. They’d love the opportunity to work with me too!
  • Balancing multiple client projects at the same time feels like skill growth and project management career progression to me.
  • I love the idea of helping clients make big, impactful decisions using experience management “XM” data.
  • At minimum, I have a Bachelor’s degree, and I’m extremely proud of what I’ve accomplished.

If this sounds like you, let’s meet!

A Day in the Life

Here’s why this position is in such high demand. You will launch, monitor, and close XM projects of all kinds on behalf of Qualtrics clients. You will learn on the job and grow into a role with responsibility for such things as:

  • Setting up survey projects in the Qualtrics platform
  • Reviewing and testing these surveys 
  • Sending the survey to potential participants
  • Ensuring that survey programming is working as anticipated
  • Monitoring the collection of responses
  • Ensuring data quality using our proprietary methodology
  • Participating in project debriefs

You’ll have 20-25 projects actively collecting data at any given time. You will find that some projects are fundamentally quick and easy, and others are complex and require creative thinking and problem solving. For these kinds of projects, you’ll have supportive colleagues all around you to brainstorm with. As you grow in the role, you’ll soon become the one offering support to your teammates. You will manage project deadlines and client expectations throughout the lifecycle of each project, and will be the link between Sales teams, Delivery teams, and the client. You could be answering client emails one moment, and diving deep into Qualtrics software functionality the next. At times, you’ll also manage vendors, participate in troubleshooting, and even help Qualtrics develop and foster strategic partnerships. 

Project managers also have the opportunity for dedicated time each week to work on a wide range of OKRs (objective and key result projects) of their choosing, all of which help us build a better future. For example, you might notice something we could improve on, or you might spark an idea for a breakthrough innovation while chatting with teammates, or accept a challenge from our leadership team to invent something that’s never been built before in tech. We’ve got plenty of ambitious examples; do you also have ideas?

As Qualtrics continues its exponential growth, so does the Sample Science & Delivery Team. Being at Qualtrics during this time of unprecedented growth is already exciting, and being a part of our fast moving and hypergrowth team only adds to that level of energy and potential. 

We are passionate about our Global Initiatives

At Qualtrics, there’s a wide range of global initiatives that you can check out. Here are just a few examples. Qualtrics launched “5 For The Fight” that partners with leading cancer research centers across the world to fund some of the most groundbreaking cancer research being done today. We have a number of Clubs & Societies - from WLD (Women Leadership Development) and MOSAIQ (advances the careers, goals, and well-being of communities of color) that create a diverse and welcoming community, to the Green Team, for those who are passionate about helping to improve the environment. 

What Differentiates Us (Benefits & “Life when we return to the office”)

Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours.

We take pride in our offices' design aiming at cultivating creativity from our rooftop views to an open and collaborative workspace.

On top of the standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.

We offer an exciting ‘Experience Bonus’ to fund a dream you’ve always wanted to experience.

We believe in sharing Qualtrics success which is part of the compensation for all employees.

Qualtrics is an equal opportunity employer 

Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and accept all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, bonuses, and tons of career mobility.

For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

Because we’re a hyper-growth company, getting promoted and taking on more opportunities is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Partners with Nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Friends outside of work
Eat lunch together
Intracompany committees
From WLD, Q&able, Q-Salute, Q-Pride, and Mosaiq to the Dream Team, the Green Team, and hosts of other community-founded groups, you'll find a variety of committees which drive community at Qualtrics.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
In 2020, we launched our global unconscious bias program. We aim to provide our employees with the tools to block and tackle the various types of biases that exist.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We have ERGS championing people with disabilities, LGBTQ+, Veterans, Underrepresented Minorities, and Women's Leadership Development.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Our Wellness program includes not only an employee assistance program but, starting in 2022, will also include a Wellness bonus that employees can use on services to support their overall wellbeing.
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Equity grants are considered annually based on performance and seniority level, and undergo annual refreshes.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
We reimburse up to 10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Qualtrics offers unlimited sick days, which covers not only the employee but immediate family members. Kids are sick? Stay home without burning your vacation days.
Perks & Discounts
Casual Dress
What you wear to work is not something we worry about - be comfortable and be yourself.
Commuter Benefits
Company Outings
Free Daily Meals
We serve free lunch on Monday, Wednesday, Friday. On Tuesday and Thursday, we offer a subsidized food ordering option. We have breakfast items (cereals, yogurts, etc.) every day of the week.
Game Room
Stocked Kitchen
Happy Hours
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. We additionally will have times where tickets to local games/events are on offer or will work as a group to purchase tickets for a variety of activities.

An Insider's view of Qualtrics

How would you describe the company’s work-life balance?

We prioritize making great experiences for our team members through flexible schedules, generous time off, and providing an experience bonus to all employees so that they can make their own memories and cultivate great experiences with their family and community.


Product Marketing Manager, Frontline CX Product Portfolio

What's the biggest problem your team is solving?

Engineering Services collaborates directly with customers to build impactful solutions, customized to meet their unique challenges in order to unlock the full potential of the XM platform. ES utilizes a variety of technologies to partner with teams across the company to influence product roadmaps and incubate new lines of business.


My team takes ownership of programs/processes that impact Qualtrics across engineering and in some cases across the company. Our ideas can have varied impacts, from multi-year investments in key product capabilities to incremental process improvements in

How does the company support your career growth?

I joined Qualtrics as a marketer, but I had a passion for diversity, equity and inclusion (DEI) stemming from my background as an openly gay black man. I have since landed my dream job as global DEI lead, where I’ve turned my passion and purpose into a career. Many people at Qualtrics have built careers off finding and fixing experience gaps.


Head of Diversity, Equity and Inclusion

How do your team's ideas influence the company's direction?

My team takes ownership of programs/processes that impact Qualtrics across engineering and in some cases across the company. Our ideas can have varied impacts, from multi-year investments in key product capabilities to incremental process improvements in our software deployment and release cycles. My team is in the middle of it all.


Staff Technical Program Manager

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